Denis Vasilchenko
BROOKLYN,NY
Summary
At Netcost Market, I excelled as a Front End Manager, enhancing customer service standards and boosting employee morale through effective training and development. Skilled in cash register operation and negotiation, I led teams to resolve customer issues promptly, improving satisfaction and retention. My leadership contributed to a notable increase in team efficiency and customer loyalty.
Overview
6
6
years of professional experience
Work History
Front End Manager
Netcost Market
01.2019 - 11.2024
- Tend to merchandising tasks via plan-o-gram.
- Perform proper receiving and stocking procedures.
- Count and reconcile cash register drawers.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees through day-to-day work and complex problems.
- Worked with security staff and law enforcement on shoplifting and vandalism response.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Maintained strong customer relations and effective customer service standards.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Accounting
Brooklyn College
Brooklyn, NY11.2014
Skills
- Employee development and training
- Cash register operations
- Credit returns processing
- Accident response
- Negotiation
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Ukrainian
Professional Working
Timeline
Front End Manager
Netcost Market
01.2019 - 11.2024
Accounting
Brooklyn College
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