Denise Alfonso
Gibsonia,PA
Overview
19
19
years of professional experience
Work History
Front Desk Receptionist
Salon Vivace
Gibsonia, PA
06.2012 - Current
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Open and close spa each day
- Book, change and cancel spa appointments
- Maintain a clean, safe, fully stocked and well organized work area
- Communicate to management any and all occurrences involving staff or guests in the spa that require attention
- Kept accounts in balance and ran daily reports to verify totals.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Monitored office supplies by checking inventory and placing orders.
Flight Attendant
Northwest Airlines
Minneapolis, MN
06.1992 - 06.2001
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Relayed updates and information to passengers after confirming key details with pilot.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Ensure safety and comfort of customers onboard aircraft.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Controlled entertainment for passengers through onboard video and audio systems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
No Degree - Business Administration
Duquesne University
Pittsburgh, PASkills
- Prioritization and Time Management
- Customer Complaint Resolution
- Customer Service-Oriented
- Computer Proficiency
- Scheduling and Calendar Management
- Multi-Line Phone Systems
- Multitasking and Prioritization
Timeline
Front Desk Receptionist
Salon Vivace
06.2012 - Current
Flight Attendant
Northwest Airlines
06.1992 - 06.2001
No Degree - Business Administration
Duquesne University