Denise Armstrong
PHILADELPHIA,United States
Summary
Dynamic professional with a proven track record in customer service and office management, notably at Senior Helpers. Excelled in providing compassionate care and maintaining high safety standards, significantly enhancing patient well-being. Skilled in organizational tasks and adept at fostering positive relations, demonstrating both hard and soft skills essential for high-level performance.
Overview
11
11
years of professional experience
Work History
Private Caregiver
Senior Helpers
03.2024 - Current
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Patient Safety Sitter
Saint Joseph Hospital For Specialty Care
09.2020 - 08.2021
- Completed comprehensive training programs in de-escalation to effectively manage agitated or aggressive patients while maintaining personal safety
- Maintained accurate documentation of patient behaviors, interventions, and responses to support ongoing treatment plans.
- Collaborated with other medical staff to achieve high level of patient safety
- Helped patients complete activities of daily living.
- Supported medical staff during patient examinations in accordance
- Warmly greeted patients and visitors and made each feel welcome.
- Enhanced patient safety by providing continuous observation and monitoring of assigned patients.
- Managed stress effectively in high-pressure situations involving combative or emotionally distressed patients while remaining focused
- Reduced instances of self-harm by closely observing at-risk patients and intervening when necessary to prevent
Private Caregiver
Touching Hearts Senior Care
06.2018 - 05.2020
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Assisted clients with daily living activities for improved quality of life.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored progress and documented patient health status changes to keep care team updated.
- Provided compassionate and patient-focused care to cultivate well-being.
Office Manager/Teacher Assistant
A Childs Dream Daycare Leadership
03.2013 - 05.2020
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
Education
Yes -
West Philadelphia High School
Philadelphia, PA06.1979
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
Timeline
Private Caregiver
Senior Helpers
03.2024 - Current
Patient Safety Sitter
Saint Joseph Hospital For Specialty Care
09.2020 - 08.2021
Private Caregiver
Touching Hearts Senior Care
06.2018 - 05.2020
Office Manager/Teacher Assistant
A Childs Dream Daycare Leadership
03.2013 - 05.2020
Yes -
West Philadelphia High School