Denise Darling
Bronx
Summary
Hospitality professional with over three years of experience in concierge, guest services, and housekeeping. Known for building positive guest relationships, maintaining high hospitality standards, and creating welcoming environments through attentive service.
Overview
5
5
years of professional experience
Work History
Concierge
Minuet
Manhattan
09.2024 - Current
- Provided a welcoming arrival experience for residents and guests by opening lobby doors, assisting with luggage, packages, and personal belongings while delivering professional and courteous service.
- Received, organized, and distributed resident packages using BuildingLink while notifying residents of deliveries and assisting with package inquiries.
- Answered calls from residents, building staff, and outside callers, assisting with resident requests, providing information, and directing inquiries to the appropriate contacts when needed.
- Updated shift logs and documented resident requests, incidents, and updates in BuildingLink to ensure accurate records and effective communication among concierge staff.
- Kept the lobby clean and welcoming by mopping floors twice per shift, vacuuming the lobby, wiping surfaces, and cleaning windows as needed.
Room Attendant
Holiday Inn Express Staten Island West
Staten Island
02.2023 - 08.2024
- Cleaned and prepared 12-15 guest rooms per shift by making beds, changing linens, vacuuming, mopping floors, and ensuring rooms met cleanliness standards.
- Stocked and organized housekeeping carts at the beginning and end of each shift with towels, linens, cleaning supplies, gloves, and guest amenities to support efficient room cleaning operations.
- Cleaned and sanitized guest bathrooms, including sinks, mirrors, showers, and toilets, ensuring rooms were guest-ready.
- Performed deep cleaning of guest rooms, including floors, carpets, windows, walls, furniture, and other surfaces to maintain room appearance and cleanliness standards.
- Identified and reported maintenance issues to the floor or housekeeping supervisor to help maintain guest room quality and ensure rooms remained in proper condition.
- Collected and reported items left behind by departing guests, following Lost and Found procedures to ensure proper handling of guest belongings.
Room Attendant
The Graduate by Hilton New York
Manhattan
06.2021 - 01.2023
- Cleaned and prepared checkout rooms for incoming guests by completing turnover tasks to meet hotel standards.
- Restocked bathroom amenities, replaced towels, and maintained clean floors through mopping and vacuuming to keep rooms clean and presentable.
- Greeted guests, answered questions regarding room needs, and provided requested items such as towels and tissues to address guest requests.
- Completed housekeeping duties requiring extended periods of standing, pushing supply carts, changing linens, and staying active throughout shifts while preparing rooms to meet hotel standards.
- Completed assigned room attendant duties within shift deadlines while maintaining an efficient room turnover pace throughout daily assignments.
Education
Psychology -
College of Staten Island
Staten Island, NYSkills
- Guest relations
- Customer service
- Communications
- Housekeeping
- Basic Maintenance
- Package Handling
- Physical Stamina & Strength
Timeline
Concierge
Minuet
09.2024 - Current
Room Attendant
Holiday Inn Express Staten Island West
02.2023 - 08.2024
Room Attendant
The Graduate by Hilton New York
06.2021 - 01.2023
Psychology -
College of Staten Island