Denise Fausone
Orange,CA
Summary
Well-qualified Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Front End Supervisor
Ralphs
12.2010 - Current
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in 6 checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Created employee schedules to align coverage with forecasted demands.
- Utilized store analytics to identify areas of improvement in customer experiences.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Human Resource
Land America
07.2008 - 03.2013
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Updated HR database with new employee information, changes in benefits, and other details.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Developed and implemented HR policies and procedures to promote clear and consistent approach to managing employees.
- Monitored safety and health practices to protect employees from hazards and promote healthy work habits.
Office Manager
Irvine Adult Day Health Center
06.1994 - 01.2001
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Established team priorities, maintained schedules and monitored performance.
Education
Western Association of Food Chains Certified
Cerritos College
Norwalk, CASkills
- Cash Counting
- File Management
- Administrative Support
- Customer Service
- Notary Public
- Home Inspections
- Appraisal Procedures
- Presenting
- Traditional Marketing
- Time Management
- Complaint Resolution
- Staff Supervision
Certification
- Real Estate License - Current
Timeline
Front End Supervisor
Ralphs
12.2010 - Current
Human Resource
Land America
07.2008 - 03.2013
Office Manager
Irvine Adult Day Health Center
06.1994 - 01.2001
Western Association of Food Chains Certified
Cerritos College