Denise Johnson

DJs Destinations

Winter Park, FL

02.2016 - Current

Created travel itineraries and made adjustments to meet client specifications.
Handled travel arrangements for groups, couples, executives and special needs clients.
Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
Researched hotels and airfare options to best meet client needs and expectations.
Helped clients purchase flight tickets, arrange car rentals and locate other forms of transportation.
Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
Followed up with clients to notify of specials and offer assistance with future travel plans.
Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
Asked open-ended questions to best understand client needs and determine best travel offerings.
Participated in travel seminars and remained up-to-date on market trends.
Provided clients with brochures, guides and maps to assist with trip preparation.
Explained benefits of purchasing travel insurance with clients.
Anticipated potential schedule conflicts and made alternate arrangements and reservations.