Denise M. Becker
Carson City
Summary
Skilled administrative assistant with a focus on office management and communication, cultivated through experience at Washoe Tribe of Nevada and California. Track record of boosting team efficiency and refining operational processes. Notable for attention to detail, sound decision-making, and strong multitasking abilities.
Overview
12
12
years of professional experience
Work History
Administrative Assistant II
Washoe Tribe Native TANF Program
06.2025 - Current
- Prepared and submitted travel-related documents for Deputy Director while maintaining financial records and processing check requests for approval by Washoe Tribe's Finance Department.
- Assembled files for community projects and tracked Project Proposals for Deputy Director, contributing to Project Proposal Review Team meetings.
- Answered incoming calls and forwarded to appropriate personnel, maintaining professional telephone etiquette to support effective communication.
Senior Wellness Patient Services Representative
Carson Medical Group
12.2024 - 01.2025
- Organized and dispatched health questionnaires to patients prior to Medicare Annual Wellness Visits, ensuring timely follow-up appointments and contributing to increased patient satisfaction.
- Scheduled patient appointments to optimize clinic operations and improve patient access to services.
- Assisted Medical Assistant and Senior Wellness nurses with clerical tasks including insurance verification, creation of patient educational folders, and scanning patient files to streamline workflow.
Elder Wellness Advocate
Washoe Tribal Healing Center
04.2023 - 01.2024
- Engaged with at-risk Tribal Elders and disabled adults in the community to advocate for their needs and enhance their well-being.
- Collaborated with case management team to assess client needs and connect them with appropriate resources.
- Documented client encounters and phone calls in Electronic Health Record; conducted data entry for medical billing and grant reporting.
Administrative Assistant I
Washoe Tribal Health Center
10.2022 - 04.2023
- Answered incoming phone calls and forwarded to appropriate staff, ensuring professional phone etiquette. Welcomed visitors and announced to personnel, maintaining a professional and courteous manner.
- Reviewed timecards for approximately 70 employees and submitted to pay clerk at Tribal Headquarters for processing.
- Prepared closed medical record files for scanning and shredding in accordance with the Health Information Management (HIM) department policies.
Legal Secretary II
Washoe Tribe of Nevada and California
09.2022 - 10.2022
- Provided administrative support to General Counsel, executing data entry, ordering supplies, and proofreading legal documents for timely approval.
- Managed department files in General Counsel's office, ensuring organization of contracts, legal issues, and administration documents for easy access.
- Filed and retrieved legal documents, maintaining compliance with tribal regulations to support legal processes.
- Maintained confidentiality of sensitive legal information at all times.
Client Services Manager and Grant Writer
Washoe Housing Authority
09.2018 - 02.2020
- Led and supervised two Client Services Specialists and Receptionist to enhance team effectiveness.
- Developed reports on the activities of the Client Services Department and reported to the Board of Commissioners during monthly meetings.
- Drafted and proofread compliance notices and letters to clients violating WHA policies, ensuring clarity and adherence to standards.
- Researched and identified grant opportunities from federal, state, county, and private funding agencies; provided proofreading and editing support for grant submissions.
Administrative Assistant III
State of Nevada Indian Commission
08.2014 - 08.2018
- Provided administrative support through efficient document management, data entry, and procurement of office supplies to facilitate daily operations.
- Greeted visitors, answered phones, sorted mail, and delivered documents, exercising judgment in resolving issues and ensuring smooth operations.
- Functioned as Secretary for various committees and the Nevada Indian Commission Board, arranging meetings and transcribing minutes.
- Maintained and monitored financial information for Indian Commission's three budget accounts, reconciling invoices with weekly budget reports to ensure accurate tracking of expenses.
Education
High School Diploma -
Santa Monica High School
Santa Monica, CA06-1991
Skills
- Office management
- Proofreading and editing
- Document organization
- Effective communication
- Data entry accuracy
- Team collaboration
- Customer relationship management
- Active listening
- Adaptability
- Ethical standards
- Customer service excellence
- Attention to detail
- Record keeping
- Grammar proficiency
- Time management skills
- Microsoft Office Suite
Timeline
Administrative Assistant II
Washoe Tribe Native TANF Program
06.2025 - Current
Senior Wellness Patient Services Representative
Carson Medical Group
12.2024 - 01.2025
Elder Wellness Advocate
Washoe Tribal Healing Center
04.2023 - 01.2024
Administrative Assistant I
Washoe Tribal Health Center
10.2022 - 04.2023
Legal Secretary II
Washoe Tribe of Nevada and California
09.2022 - 10.2022
Client Services Manager and Grant Writer
Washoe Housing Authority
09.2018 - 02.2020
Administrative Assistant III
State of Nevada Indian Commission
08.2014 - 08.2018
High School Diploma -
Santa Monica High School