Denise Roberts
Northbrook,United States
Summary
Medical Technologist with Cellular Therapy background. 12+ years in the medical field.
Two time Employee of the month. 2019 HemoCue Special Recognition Award.
#1 In Customer Service at CarMax for 5 months in a row (entire company).
Proven track record of achieving and exceeding sales targets. Highly motivated and organized with strong communication skills.
Developed and implemented strategies for the sales process. Utilized CRM software to track customer data and sales activity. Built and maintained a network of customers to create new sales opportunities.
Demonstrated excellent customer service skills and follow-up procedures.
Overview
10
10
years of professional experience
Work History
Inside Sales Representative
Cole Parmer- Antylia Scientific
11.2023 - Current
- Cultivate relationships to promote sales growth of key accounts through outbound telephone contacts.
- Achieved 90% of January quota, and December spiff
- Identified customer opportunities and offered tailored solutions to meet their needs.
- Coordinate with various departments to ensure customer satisfaction and bolster relationships with key accounts.
- Developed and implemented strategies to grow profitable sales, presenting plans at business review meetings.
- Utilized CRM software and other resources to track customer data, cross-reference products, and manage sales funnel.
- Met with customers virtually to understand and support their needs, providing timely responses and excellent service.
- Supported sales campaigns and upsold accessories and consumables with instrument purchases.
Inside Sales Representative
Leica Microsystems
10.2022 - 11.2023
- Sell contracts via email and telephone by quotation to customers both proactively (i.e., cold calling) and by customer or sales representative requests or leads
- Achieved over 100% in first 3 quarters and on track to achieving 4th quarter
- Created new way to increase revenue within team
- Forecasting and providing action plan for territory
- Generate contract quotes using SAP
- Foster and maintain customer relationships
- Collaborate with Regional Field Service Managers and Account Managers to determine service strategies and service eligibility for specific customers and execute those strategies
- Work with field service engineers and field sales by means of lead management in sale of contracts; create quotations and close sales leads turned in by field representatives
- Track leads submitted and provide correct incentive payouts
- Manage service agreements in SAP and SFDC; ensure that all information is entered correctly and accurately in timely manner
- Ensure that all billing and invoices are correct
- Uphold accurate service agreement pricing to ensure that service contracts are profitable to Leica.
Floor Sales Consultant
CarMax
01.2022 - 01.2023
- Use knowledge of CarMax inventory to assist customers in finding a vehicle that meets their needs
- Guide customers from sale or appraisal to test drives and arranging financing applications
- Complete all relevant records and documentation to ensure smooth transactions for customers.
- Was #1 in entire company for Customer Satisfaction for 5 consecutive months
Sr. Training Technician
HemoCue America
12.2018 - 11.2020
- Support HemoCue product line, responsible for covering accounts in Public Health, Blood Bank and Hospital markets
- Provide training on installation, troubleshooting, repair, and maintenance on analyzers from HemoCue product line
- Facilitate in classroom environment
- Provided curriculum and instructional design for effective development of training materials
- Evaluate performance of students in class and ensure that students are using analyzers with proper capillary sampling.
Medical Technologist
The University of Chicago Pritzker School of Medicine
03.2014 - 12.2018
Education
Bachelor of Arts - Kinesiology and Exercise Science
Elmhurst College
Elmhurst, IL02.2009
Skills
- Inside Sales
- Business-to-Business (B2B)
- Lead Generation
- Relationship building
- Effective Communication
- Entrepreneurial Thinking
Languages
Spanish
Professional Working
Timeline
Inside Sales Representative
Cole Parmer- Antylia Scientific
11.2023 - Current
Inside Sales Representative
Leica Microsystems
10.2022 - 11.2023
Floor Sales Consultant
CarMax
01.2022 - 01.2023
Sr. Training Technician
HemoCue America
12.2018 - 11.2020
Medical Technologist
The University of Chicago Pritzker School of Medicine
03.2014 - 12.2018
Bachelor of Arts - Kinesiology and Exercise Science
Elmhurst College