Denise Roma
Customer Relations
Port Saint Lucie,FL
Summary
Self motivated office and retail professional with record of success in customer relations, phone skills, project management and general office duties. Creative problem solver with ability to keep projects on track and on time, resolve conflict, and stay focused and organized on each task. Organizational Skills – Proven ability to keep myself and others organized on all projects, large and small. Able to multi-task in order to maximize efficiency on several projects at the same time. Team Building – Effective team player with experience working in small and large groups. Communication – Persuasive communicator with excellent phone skills. Able to develop productive relationships with customers, colleagues and staff at all levels.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
35
35
years of professional experience
Work History
Sales
La-Z-Boy
02.2024 - Current
- Sales of La-Z-Boy furniture and home décor.
- Customer Relations/Problem Solving.
- Set delivery schedules for all sales.
- Top sales in the state of Florida - November 2024.
- Consistently in tops three sales for store after graduating training classes.
Customer Service Representative
Proforma
09.2015 - 06.2023
- Returned to Proforma on part-time basis as Customer Service Representative and Billing Specialist.
- Handled billing of all orders processed through the company.
- Developed relationships with customers through phone follow-ups to aid in customer retention.
- Kept customers informed of order status and aided in resolution of any problems. Handled order tracking and communication with all vendors.
Assistant Manager
Harmons Face Value
08.2012 - 09.2015
- Responsible for all key aspects of day to day operations of the store.
- Creating and maintaining employee records.
- Ordering, receiving and processing all merchandise.
- In charge of loss prevention.
- Responsible for maintaining a clean, safe work environment for customers and employees.
- Administrative duties included opening and closing of registers, securing tills and cash in safe, scheduling, and payroll reporting.
- In charge of customer satisfaction. Training employees how to greet customers and follow up. Resolving any customer concerns or problems.
- Responsible for pricing and building planograms
Office Manager
Proforma
06.2005 - 08.2012
- Responsible for all aspects of day-to-day office tasks to ensure orders are kept on schedule.
- General office duties included answering phones, sorting incoming mail, receiving and sending faxes, ordering all office supplies, managing customer accounts within Quickbooks.
- Developed relationships with customers through phone follow-ups to aid in customer retention.
- Kept customers informed of order status and aided in resolution of any problems. Handled order tracking and communication with all vendors. Responsible for hiring and training all office assistants and file clerks.
- Assisted in research for large projects and participated in brainstorming sessions to identify creative campaigns for larger customers.
- Secured all travel arrangements for President of the company and kept his daily schedule to assure that all meetings, appointments and projects were on time.
Owner/ Director
Bright Imaginations
01.1996 - 01.2005
- Developed and managed a pre-school chain caring for approximately 200 children ranging in age from 6 weeks to 12 years.
- Responsible for customer relations, hiring and training of all new employees, creating curriculum, resolving problems and conflicts for all employees and customers, and human resources.
- Managed 47 employees.
- Reduced employee turnover by 24% in first year.
- Planned and carried out expansion that realized a 400% increase in revenues in seven years.
Customer Service/ Sales Assistant
Hit Promotional Products
01.1991 - 01.1994
- Responsible for customer relations, order clarifications and follow-ups, communication between factory and customers, and relationship building with all customers in designated territory.
- Sales Assistant responsibilities include organizing sales aids and samples for seven sales reps across the country.
- Created sample boards for key customer presentations.
- Secured, designed and organized all display materials for regional and national trade shows.
Education
A.S. Degree - Child Care Studies
Tampa Community College
Pinellas Park, FL01-1988
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Timeline
Sales
La-Z-Boy
02.2024 - Current
Customer Service Representative
Proforma
09.2015 - 06.2023
Assistant Manager
Harmons Face Value
08.2012 - 09.2015
Office Manager
Proforma
06.2005 - 08.2012
Owner/ Director
Bright Imaginations
01.1996 - 01.2005
Customer Service/ Sales Assistant
Hit Promotional Products
01.1991 - 01.1994
A.S. Degree - Child Care Studies
Tampa Community College