Reading a good book
Denise Romero
Stacy,MN
Summary
Accomplished Store Leader with a proven track record at Kwik Trip, enhancing store profitability and team efficiency through expert team management and customer service. Transformed a Starbucks location from -45% to +35% sales comp., showcasing exceptional problem-solving and leadership skills. Specializes in store operations and conflict resolution, with a history of exceeding sales forecasts and developing managerial talent.
Overview
19
19
years of professional experience
Work History
Store Leader
Kwik Trip
04.2019 - 10.2024
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture. Resulting in being the 20th most profitable store in the company.
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Increased overall store productivity with effective scheduling, task delegation, and resource allocation.
- Maintained visual merchandising standards, ensuring an appealing store appearance that attracted customers.
Inbound Warehouse Associate
Amazon
09.2017 - 04.2019
- Over saw trailer times, directing teams on what needed to be completed on the shift to successfully close trailers to meet company quotas.
- Improved warehouse efficiency by organizing and maintaining a clean, safe work environment.
- Actively participated in continuous improvement initiatives aimed at optimizing warehouse operations and workflow processes.
- Enhanced team productivity by assisting in training new warehouse associates on proper procedures and best practices. As a trainer I traveled to new locations to train staff before the buildings were opened.
Store Manager
Starbucks
05.2005 - 09.2017
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- I transformed a store that was performing at -45% sales comp. to a +35% sales comp. in a four month period: resulting in the store being taken off the list of stores that were slated to be closed.
- Exceeded company expectations when opening a new store location by training and developing a new team to deliver amazing customer service resulting in the store achieving +50% to +75% over budgeted sales during the first year the store was open.
- Successfully facilitated the development and training of five partners to store managers.
- I was awarded store manager of the quarter five times for my leadership within the stores that managed.
Education
3 Years Completed, No Degree Achieved - Ministry
University of Northwestern
Saint Paul, MNCertificate of Technical Studies - Graphic Arts
Hennepin Technical College
Minneapolis, MN06-1988
High School Diploma -
Centennial High School
Blaine, MN06-1986
Skills
- Store safety
- Store operations
- Team Management
- Promotions planning
- Customer Service
- Problem-Solving
- Team Building and Leadership
- Conflict Resolution
- Loss Prevention Procedures
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceCompany CulturePersonal development programsHealthcare benefitsInterests
Painting
Hiking
Family Time
Traveling
Timeline
Store Leader
Kwik Trip
04.2019 - 10.2024
Inbound Warehouse Associate
Amazon
09.2017 - 04.2019
Store Manager
Starbucks
05.2005 - 09.2017
3 Years Completed, No Degree Achieved - Ministry
University of Northwestern
Certificate of Technical Studies - Graphic Arts
Hennepin Technical College
High School Diploma -
Centennial High School
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