Denise Sparks
Idalou
Summary
Detail-oriented and multi-faceted professional with many years supporting Human Resources departmental activities through hands-on approach, team collaboration and positive relationship building. Versatile and qualified professional when facilitating recruitment, hiring, problem-solving, communication, benefits administration and confidential recordkeeping. Knowledgeable in HRIS, Workday, OTAC, Trac, and office software such as Excel. Previous work at Idalou Clinic resulted in a strong foundation in healthcare providing compassionate nurturing direct care, building relationships, offering emotional and physical support, as well as medical support to the wonderful children of CHOL and Texas Girls and Boys Ranch.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Human Resources Representative
McLane High Plains
Lubbock
10.2025 - Current
- Coordinate recruitment efforts by screening applications, informing of job functions, compensation, and benefits, scheduling interviews and maintaining candidate communication throughout the hiring process, onboarding, and orientation to create a seamless transition for new employees.
- Provide daily advice to employees on how to navigate internal processes such as filing complaints, requesting accommodations, understanding policies or other workplace issues either in person or on the phone.
- Assist with benefits administration including open enrollment periods, health insurance changes, 401 contributions, and COBRA compliance.
- Execute company-wide events and monthly celebrations to enhance employee engagement through various diverse activities each month.
- Lead initiatives promoting diversity and inclusion to strengthen workplace culture.
- Maintain personnel records in compliance with regulations, ensuring confidentiality of information.
- Use HRIS (Workday, Trac, and OTAC) systems to support organizational decision-making processes and update information.
- Conduct training on topics such as workplace safety protocols or sexual harassment prevention.
- Executed new employee onboarding sessions every two weeks.
- Assist candidates with application processes by answering questions about application, requesting background checks, providing I-9 forms and handling drug screening paperwork.
- Work cross-functionally to optimize efficiency and execute on HR business processes including accounts payable almost daily and to fill in wherever needed.
Business Partner
Sparks Forge Works
Idalou
09.2015 - Current
- Developed business plan analyzing market trends to drive growth, innovation, and expansion.
- Design resin epoxy live edge charcuterie, serving, and cutting boards.
- Managed vendor relationships ensuring quality supplies and timely deliveries, contributing to operational efficiency.
- Develop strategic partnerships to enhance business growth and market presence.
- Collaborate with cross-functional teams to streamline operations and improve service delivery.
- Use strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Coordinate and direct activities of businesses concerning production, pricing and sales.
- Monitor inventory levels and take custom orders for bespoke creations.
- Researched scheduled events to maximize success opportunities through cost analysis for out-of-town events.
General Office Manager
Sun's Up Roofing and Remodeling
Lubbock
07.2025 - 10.2025
- Developed and implemented office procedures that increased organization and streamlined operations.
- Coordinated administrative tasks for team members to enhance workflow.
- Provided administrative support for executive staff members, including scheduling meetings and preparing reports.
- Managed busy calendar for executive team, planning and preparing meetings and communications.
- Monitored customer service activities to ensure quality standards are met at all times.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Resolved customer complaints quickly and efficiently.
- Implemented strategies designed to enhance customer satisfaction levels.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Coordinated meetings with vendors, clients, and other personnel as needed.
- Tracked and organized office inventory levels to ensure availability of essential supplies. and placed new supply orders.
- Ensured exceptional office organization to support operational efficiency and professionalism.
- Managed accounts payable and receivable functions as well as payroll records.
- Administered payroll and maintained proper documentation of employee personnel.
- Coded and entered daily invoices with in-house accounting software.
- Performed general bookkeeping duties such as entering invoices into QuickBooks accounting system.
- Created and maintained filing systems both electronically and manually.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Used judgment and initiative in handling confidential matters and requests.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Assistant Plant Operations Coordinator/Administrative Assistant
Airgas
Lubbock
11.2012 - 11.2015
- Monitored inventory levels and ordered supplies, ensuring seamless operations and availability of materials including Bulk Tank Telemetry and Inventory.
- Facilitated communication between different departments in order to resolve issues quickly.
- Addressed customer inquiries and resolved issues, contributing to enhanced customer satisfaction.
- Resolved customer complaints in a timely manner while upholding company standards.
- Assured compliance with company policies and procedures related to project management activities.
- Conducted research and compiled reports for management and governmental agencies.
- Managed office correspondence and communications for a leading industrial gas supplier.
- Provided troubleshooting to resolve issues before escalation into shutdown of facility.
- Supported procurement processes by tracking inventory levels and supply orders.
- Implemented office procedures to enhance workflow efficiency within the team including training, onboarding, drug screens, and pre-employment paperwork.
- Entered data into spreadsheets using Microsoft Excel or other similar programs as well as maintenance logs and Lock Out Tag Out procedures.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol and government guidelines.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Processed invoices for timely payment to maintain vendor relationships. for payment using accounting software applications.
- Organized team events, fostering a positive work environment and strengthening team cohesion.
- Prevented safety or production incidents.
Nursing Assis./Back Up Office Mgr./ Off. Assist.
Idalou Clinic
Idalou
01.2005 - 03.2012
- Assisted providers by delivering compassionate caregiving to patients and supported the Office Manager in optimizing patient care.
- Coordinated patient scheduling and ensured efficient appointment management, reviewed labs, and scheduled referral appointments with specialists.
- Performed daily caregiver functions, obtaining patient information, medical history, vital signs, and conducting venipunctures, injections, drug screens, and diagnostic procedures while supporting office management tasks.
- Handled patient inquiries and resolved issues with professionalism and empathy.
- Managed front desk operations including greeting visitors, ensuring timely payments of copays, filing insurance, answering questions, or directing them to appropriate personnel.
- Reconciled medications, supplies, etc and verified that all specimens are logged and labeled properly.
- Documented/charted information in Cerner (Electronic Medical Record) system.
- Supported management team with administrative tasks, preparing reports and presentations to facilitate decision-making.
- Ensured compliance with ImmTrac regulatory requirements including twice daily temp. monitoring and all vaccine record keeping.
- Negotiated vendor contracts, securing favorable terms and managing ongoing vendor relationships.
Education
Cosmetology And Business
Vernon College
4400 College Drive, Vernon, TX.12-2000
Certification
- Certified in CPR, First Aid, AED and Bloodborne Pathogens
- Cultural Diversity Training
Timeline
Human Resources Representative
McLane High Plains
10.2025 - Current
General Office Manager
Sun's Up Roofing and Remodeling
07.2025 - 10.2025
Business Partner
Sparks Forge Works
09.2015 - Current
Assistant Plant Operations Coordinator/Administrative Assistant
Airgas
11.2012 - 11.2015
Nursing Assis./Back Up Office Mgr./ Off. Assist.
Idalou Clinic
01.2005 - 03.2012
Cosmetology And Business
Vernon College