Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denisha Warren

Greensboro,NC

Summary

Dynamic sales professional with a proven track record at Verizon, adept in leveraging sales trends and product promotions to exceed sales goals. Skilled in customer needs assessment and teamwork, effectively enhancing customer satisfaction and team performance. Demonstrates exceptional phone etiquette and time management, achieving significant sales milestones. Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

6
6
years of professional experience

Work History

Retail Sales Associate

Verizon
Greensboro, NC
12.2023 - 11.2024
  • Computed purchases and received and processed cash or credit payment.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Described merchandise and explained use, operation and care.

DST

CSL Plasma
Greensboro, NC
12.2022 - 11.2023
  • Identified patients using proper procedures prior to specimen collection.
  • Scheduled appointments and managed patient flow to minimize wait times.
  • Observed patient for unusual reactions or events to take appropriate action under established guidelines.
  • Assessed plasma collection machines for proper functionality.

Sales Representative

Auto sales LLC
Greensboro, NC
09.2021 - 10.2022
  • Identified customer needs by asking questions and advising on best solutions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Educated customers about sales processes, warranty requirements and service standards.
  • Conducted follow-up calls after purchase to ensure satisfaction with the vehicle purchased.

Customer Service Representative

Alorica
Greensboro, NC
02.2019 - 06.2021
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Resolved customer complaints promptly and efficiently.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Education

High School Diploma -

James B Dudley
Greensboro, NC
06-2019

Some College (No Degree) -

Forsyth Technical Community College
Winston-Salem, NC

Skills

  • Sales trends
  • Product promotions
  • Phone etiquette
  • Shelf stocking
  • Sales goals attainment
  • Customer assistance
  • Teamwork
  • Time management
  • Customer needs assessment
  • Retail sales
  • Sales expertise

Timeline

Retail Sales Associate

Verizon
12.2023 - 11.2024

DST

CSL Plasma
12.2022 - 11.2023

Sales Representative

Auto sales LLC
09.2021 - 10.2022

Customer Service Representative

Alorica
02.2019 - 06.2021

High School Diploma -

James B Dudley

Some College (No Degree) -

Forsyth Technical Community College
Denisha Warren