Denisse Espinoza
Peoria,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
The Craftsman Bar And Kitchen
Buckeye, AZ
09.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Server
Sol Mexican Cocina
Scottsdale, AZ
04.2023 - 09.2023
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Server
La Casa de Juana
Tempe, AZ
05.2020 - 03.2023
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
Sales Associate
Dillard's
Peoria, AZ
02.2018 - 02.2020
- Engaged customers in friendly, professional dialogue to determine needs.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Education
Certified Nurse Assistant
Glendale Community College
Glendale, AZ02-2023
Certification - Phlebotomy Technician
Resilient Healthcare Academy
Phoenix, AZ11.2022
High School Diploma -
Peoria High School
Peoria, AZ05.2019
Skills
- Stress Management
- Decision Making
- Problem-Solving
- Point of Sale Systems
- Service Oriented
- Conflict and Complaint Resolution
- Attention to Detail
- Quality Assurance
- Customer Service
Languages
Spanish
Native/ Bilingual
Certification
- Certified Phlebotomist and Laboratory Assistant
- Certified Nurse Assistant
Timeline
Server
The Craftsman Bar And Kitchen
09.2023 - Current
Server
Sol Mexican Cocina
04.2023 - 09.2023
Server
La Casa de Juana
05.2020 - 03.2023
Sales Associate
Dillard's
02.2018 - 02.2020
Certified Nurse Assistant
Glendale Community College
Certification - Phlebotomy Technician
Resilient Healthcare Academy
High School Diploma -
Peoria High School
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