Denisya Gatheright
Glenwood,IL
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Overview
8
8
years of professional experience
Work History
Cashier
Portillos
Tinley Park, IL
07.2022 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Provided exceptional customer service during checkout process.
- Built and maintained productive relationships with employees.
- Utilized store's POS system to complete transactions efficiently.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Team Manager
Once upon a time
Orland Park, IL
09.2021 - 05.2022
- Developed and implemented team-building strategies to promote collaboration and cohesion.
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Ensured adherence to company policies, procedures, regulations and laws while maintaining an ethical workplace culture.
- Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
- Established effective communication channels between departments to ensure information is shared accurately and efficiently.
- Developed initiatives designed to improve employee engagement levels; organized events such as potlucks or outings.
Customer Service Representative
Elmhurst University
Elmhurst, IL
09.2016 - 05.2017
- Updated databases with new and modified customer data.
- Maintained up-to-date knowledge of company policies and procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated system with order specifics and customer details, preferences, and billing information.
- Managed high volume of inbound customer calls with professionalism.
- Actively contributed to the improvement of department processes.
Education
Bachelor of Science - Nursing Practice
Chamberlain University
Addison, IL08-2025
Skills
- Customer Assistance
- Returns processing
- Cash Register Operation
- ID Verification
- Client Service
- Documentation And Reporting
- Complaint resolution
- Coaching
- Giving Constructive Feedback
- Team motivation
- Data Entry
- Paperwork Processing
Timeline
Cashier
Portillos
07.2022 - Current
Team Manager
Once upon a time
09.2021 - 05.2022
Customer Service Representative
Elmhurst University
09.2016 - 05.2017
Bachelor of Science - Nursing Practice
Chamberlain University