Denna Hill
Pollocksville,NC
Summary
Dynamic customer service professional with a proven track record at Carolina East Medical Center, excelling in conflict resolution and payment processing. Recognized for enhancing customer satisfaction through effective team management and streamlined operations. Committed to professionalism and integrity, consistently fostering positive relationships and achieving operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
Carolina East Health System
03.2024 - Current
- Greet patient's entering lobby and respond promptly to their needs.
- Process payments of cash, check, and credit card transactions with excellent accuracy levels.
- Process payments over the phone for PM and through Epic.
- Process and run group credit cards for insurance.
- Process the AR & retail lockbox daily reports by posting payments to patient's accounts.
- Process the clearwave report by posting payments to the patient's account.
- In constant communication with third party billers to achieve great customer service.
- Ensure compliance with company policies and procedures while processing transactions efficiently.
- Scan insurance cards & documents into Epic.
- Operate fax & copy machine.
- Send necessary emails to the hospital for payments.
- Maintain cash drawer for PM as well as reconciling cash drawer for Epic daily.
- Daily resolve patient complaints professionally, leading to improved customer relations and loyalty.
Customer Service Manager
Hobby Lobby
09.2020 - 03.2024
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Maintained a cash drawer of 500.00 dollars daily.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Monitored areas for security issues and safety hazards.
- Conducted bi-annual audits of front end to minimize potential losses due to theft or error.
- Completed special projects by using effective decision making, critical thinking and time management.
- Collaborated with upper management to improve customer service process and support structures company-wide.
- Assisted with pricing questions and inventory.
- Promoted current sales on intercom system every 30 minutes.
- Assisted with inventory at other stores.
- Weekly uploaded inventory for the front end and fabric department.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Performed store opening, closing, and shift-change actions.
- Worked extra shifts during busy periods and covered for call- in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Restocked and organized merchandise in front lanes.
- Ordered and stocked merchandise weekly.
Education
Associate of Applied Science - Medical Office Administration
Craven Community College
New Bern, NC05-2016
GED -
Lenoir Community College
Kinston, NC01-1989
Skills
- Customer assistance
- Customer relations
- Written and verbal communication
- Professionalism and courtesy
- Payment processing
- Conflict resolution
- Cash drawer balancing
- Decision making aptitude
- Reports and documents
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Customer service excellence
- Multitasking and organization
Certification
Medical Office Diploma
Medical Office Receptionist Certification
Medical Office Administration Billing & Scheduling Certificate
Medical Office Administration Coding Certificate
Timeline
Cashier
Carolina East Health System
03.2024 - Current
Customer Service Manager
Hobby Lobby
09.2020 - 03.2024
Associate of Applied Science - Medical Office Administration
Craven Community College
GED -
Lenoir Community College
Similar Profiles
Angela PaschalAngela Paschal
Associate Nurse Manager at Carolina East Health SystemAssociate Nurse Manager at Carolina East Health System
Tracy SimersonTracy Simerson
System Manager of Case Management at East Carolina University Health SystemSystem Manager of Case Management at East Carolina University Health System
Carolina PeñaCarolina Peña
Registered Nurse, Intensive Care Unit at East Carolina University Health Medical CenterRegistered Nurse, Intensive Care Unit at East Carolina University Health Medical Center
Jennifer EvansJennifer Evans
Assistant Store Manager at Handy Mart Gas StationAssistant Store Manager at Handy Mart Gas Station
Antonio TuttAntonio Tutt
Car Detailer at Ford RiversideCar Detailer at Ford Riverside