Dennett Rooks
Rocky Mount,NC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Server
Benvenue Country Club
05.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Take-Out Server
Buffalo Wild Wings
06.2021 - 01.2022
- Greeted customers and answered inquiries regarding menu items and specials.
- Cleaned and organized kitchen, dining and service areas.
- Adjusted food preparation methods in accordance with customer requests.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Utilized POS system to receive and process food and beverage orders.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
Hostess/Take-Out Server
Ichiban Steakhouse & Sushi Bar
01.2021 - 06.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Used cash registers and credit card machines to cash out customers.
- Accommodated special seating requests for guests to enhance satisfaction.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Education
Associate of Science - Criminal Justice
Pitt Community College
Winterville, NC05.2025
Skills
- Daily Specials Memorization
- Table Setting
- Food Inspection
- Order Delivery Practices
- Hospitality Service Expertise
- Sales Techniques
- Cash Handling
- Order Accuracy
- High-Volume Dining
- Guest Engagement
Timeline
Server
Benvenue Country Club
05.2022 - Current
Take-Out Server
Buffalo Wild Wings
06.2021 - 01.2022
Hostess/Take-Out Server
Ichiban Steakhouse & Sushi Bar
01.2021 - 06.2021
Associate of Science - Criminal Justice
Pitt Community College
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