Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dennis Popper

Opa-locka,FL

Summary

Dedicated server with a proven track record in attentive service, menu knowledge, and training. Known for enhancing customer satisfaction in fast-paced environments while efficiently managing multiple tables.

Overview

16
16
years of professional experience

Work History

Server

Loews Miami Beach Hotel
Miami Beach, Florida
10.2013 - Current
  • Delivered attentive service to guests in high-end dining environments, enhancing overall dining experience.
  • Managed multiple tables efficiently in a fast-paced hotel setting.
  • Maintained comprehensive knowledge of menu items and beverages to effectively respond to guest inquiries.
  • Assisted in training new servers on service standards and procedures.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Showcased enthusiasm and in-depth knowledge of restaurant's menu and products, positively influencing guest satisfaction.
  • Stayed informed about daily specials, new menu items, promotions.

Server

Macaluso's
Miami Beach, Florida
10.2009 - 10.2013
  • Delivered attentive service to guests in high-end dining environments, enhancing overall dining experience.
  • Ensured guest satisfaction by providing excellent customer service, fostering repeat visits.
  • Accurately processed guest orders using point-of-sale systems, ensuring timely service.
  • Maintained knowledge of menu items and beverage offerings for guest inquiries.
  • Assisted in training new servers on service standards and procedures.

Education

High School Diploma -

Miami Carol City
Miami, FL
09-1983

Skills

  • Menu knowledge
  • Order processing
  • POS operation
  • Inventory management
  • Training new staff
  • Customer relationship management
  • Attentive service

Timeline

Server

Loews Miami Beach Hotel
10.2013 - Current

Server

Macaluso's
10.2009 - 10.2013

High School Diploma -

Miami Carol City
Dennis Popper