DENYZE MCRAE

• Greeted clients and visitors, creating welcoming and professional a first impression.
• Handled client inquiries, delivering accurate information about services to enhance client understanding.
• Scheduled appointments for clients, coordinating with caregivers and service providers.
• Assisted in training new reception staff on office procedures and customer service standards.
• Maintained client records, ensuring accuracy and confidentiality of sensitive information.
• Performed data entry into computer systems, ensuring accurate and up-to-date client records.
• Handled cash transactions accurately, balancing the register at the end of each shift.

Coordinated 32 operating rooms, ensuring efficient patient flow and resource allocation

• Scheduled emergency surgeries, organizing staff and equipment to meet urgent patient needs
• Scheduled staff and processed payroll efficiently
• Oversaw PPE inventory management and distribution processes
• Used CPT and ICD-9 codes for accurate data entry
• Maintained patient records, ensuring accuracy and accessibility of medical histories, test results, and medication lists

• Guided patients through financial assistance programs and options.
• Educated patients on payment plans and financial responsibilities.
• Processed patient financial applications and documentation.
• Verified patients' insurance and payment methods during admissions or check-in processes.
• Collaborated with healthcare providers to efficiently resolve billing inquiries, enhancing patient satisfaction.
• Resolved patient complaints in a timely manner and communicated resolution with the patient.
• Collaborated with healthcare providers to ensure proper coding of services rendered.
• Reviewed medical records for completeness and accuracy prior to billing submission.
• Identified deficiencies in documentation that could impact reimbursement from payers.
• Developed and implemented strategies that streamlined patient collections and billing processes, improving overall efficiency.
• Interfaced directly with external customers via calls, emails, or letters to collect past due amounts, ensuring timely resolution of accounts.
• Coordinated with external agencies for additional patient funding resources.
• Maintained updated knowledge of hospital policies and financial regulations.
• Attended meetings regularly to discuss challenges related to revenue cycle management.
• Worked with insurance companies and patients to determine best courses of action.
• Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
• Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
• Compiled information from patients and caregivers or family members to identify care concerns.

• Coordinated communication between medical staff and patients, improving patient satisfaction and care experiences.
• Facilitated patient registration while ensuring accuracy of electronic health records to support effective patient care.
• Educated patients on healthcare services and available resources at the medical center.
• Collaborated with multidisciplinary teams to support patient care continuity and access.
• Ensured compliance with hospital policies while maintaining patient confidentiality standards.
• Greeted patients upon arrival and verified patient information to ensure accuracy.
• Managed administrative tasks such as filing paperwork, scheduling appointments, and preparing documents for review.
• Performed data entry into various systems related to patient accounts and billing processes.
• Trained new staff members on customer service procedures, enhancing team readiness and patient interaction quality.

• Managed front desk operations during peak hours to enhance patient flow and service.
• Ensured accuracy of patient records in electronic health system to support quality care.
• Executed data entry for patient information into electronic health record systems to maintain up-to-date records.
• Promoted patient data confidentiality by following strict rules and regulations endorsed by the facility.

• Entered data into spreadsheets and databases with precision, contributing to the integrity of information records.
• Supported data entry into electronic health record systems and databases, ensuring accurate patient information management.
• Scanned documents into digital format for storage in computer systems.
• Managed telephone inquiries and directed calls to appropriate personnel, enhancing communication flow within the office.