Deonda Clark
Tutwiler,MS
Overview
10
10
years of professional experience
Work History
Dispatcher
Tallahatchie County Sheriff Department
Sumner, MS
02.2024 - Current
- Received and dispatched calls for emergency services.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Updated records of driver locations, delays, and cancellations.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Maintained logs of all incoming calls and assigned tasks.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Resolved customer complaints related to service issues or delays.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Verified driver credentials prior to assigning them a route or task.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Developed strategies for improving efficiency within the dispatch department.
- Participated in team meetings discussing changes in procedures or processes.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Kept detailed and updated records of calls in physical and electronic databases.
- Identified locations and needs of callers to accurately send assistance.
- Managed daily delivery and work schedules to maximize coverage.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Relayed work orders, messages or information using telephones or two-way radios.
PCA
Golden Years Adult Home Agency
Marks, Mississippi
09.2022 - Current
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Maintained accurate records of client care services provided on a daily basis.
- Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Accompanied clients to doctor's appointments and outings when necessary.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Responded promptly to emergency situations according to established protocols.
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
- Transported clients from one location to another in an efficient manner.
- Assisted patients with recreational activities such as reading books or playing board games.
- Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.
- Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
PCA
First Choice Home Care Services
Leland , Mississippi
09.2018 - 06.2022
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Maintained accurate records of client care services provided on a daily basis.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Accompanied clients to doctor's appointments and outings when necessary.
- Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Responded promptly to emergency situations according to established protocols.
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
- Transported clients from one location to another in an efficient manner.
- Assisted patients with recreational activities such as reading books or playing board games.
- Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.
- Answered questions from family members regarding patient's condition or care plan.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Administered medications orally or topically as directed by physician orders.
- Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
- Responded to bell or light signal calls to assist patients with needs.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Restocked unit frequently with necessary medical supplies.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Answered patient call signals and signal lights to determine patients' needs.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Planned and served meals and snacks to patients according to prescribed diets.
- Supplied, collected and emptied patient bedpans on frequent basis.
Assistant Shift Supervisor
Tallahatchie County Correctional Facility
Tutwiler , MS
09.2014 - 12.2021
- Conducted daily shift briefings to ensure all employees were informed of the day's goals and tasks.
- Monitored employee performance, providing feedback and addressing any issues as they arose.
- Ensured safety protocols were followed in accordance with company policies and procedures.
- Provided leadership for team members by setting a positive example and encouraging professional development.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Collaborated with management on special projects as assigned such as promotional events and holiday staffing needs.
- Performed regular maintenance checks on equipment to ensure proper functioning of all tools and machinery used during shifts.
- Supervised staff breaks throughout the day to ensure that work was not neglected during times away from their post.
- Implemented corrective action plans when necessary following disciplinary reviews.
- Kept accurate records of employees' attendance and hours worked.
- Followed and gave work instructions while providing resources to ensure customer service standards were met.
- Assisted in implementation of production systems, policies and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained, managed and motivated employees to promote professional skill development.
- Directed and supervised staff performance.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Managed daily operations, client relations and IT.
Education
High School Diploma -
West Tallahatchie High School
Webb, MS05-2001
Some College (No Degree) -
Coahoma Community College
Clarksdale, MSSkills
- Data Entry
- Route Navigation
- Work Order Management
- Driver communication
- Schedule Management
- Dispatch Coordination
- Training new hires
- Critical thinker
- Service planning
- Route Planning
- Updating logs
- Schedule Coordination
- Incident Reporting
- Dispatching procedures
- Monitoring field personnel
- Communication Equipment Operation
Timeline
Dispatcher
Tallahatchie County Sheriff Department
02.2024 - Current
PCA
Golden Years Adult Home Agency
09.2022 - Current
PCA
First Choice Home Care Services
09.2018 - 06.2022
Assistant Shift Supervisor
Tallahatchie County Correctional Facility
09.2014 - 12.2021
High School Diploma -
West Tallahatchie High School
Some College (No Degree) -
Coahoma Community College