DEREK GLENN LUTES
Austin,TX
Summary
My background includes more than 15 years of experience in office administration, auditing, training development, and customer service. Detail-oriented Data Entry Specialist with proven expertise in managing banking transactions and ensuring regulatory compliance. Surpassed performance metrics by achieving exemplary accuracy in data entry, enhancing operational efficiencies through streamlined processes. Skilled in client assessment and support, fostering improved employment outcomes. Unique ability to implement audits and training programs, driving organizational integrity and employee development.
Overview
29
29
years of professional experience
Work History
Data Entry Specialist
J.P. Morgan Chase Bank
12.2023 - 07.2026
- Entered bank records with precision and supported accurate reconciliation of financial data to maintain operational integrity.
- Processed high volumes of data with accuracy and attention to detail while maintaining and updating customer records in internal databases.
- Collaborated with team members to ensure timely project completion.
- Improved transaction workflows to raise operational efficiency and shorten processing time.
- Handled banking transactions and processes while following regulatory requirements and company policies.
- Detected transaction risks and applied controls to reduce exposure.
- Completed audits to protect organizational interests.
- Assisted in training new staff on data entry procedures and systems.
- Utilized various software tools to streamline data entry tasks.
Unemployment Insurance Adjudicator – Program Service Evaluator 2
State of Arizona, Department of Economic Security
09.2019 - 04.2022
- Supported unemployment claim reviews by guiding clients through state assistance programs and completing application processing.
- Advised litigants on their rights under the law as well as potential outcomes of their cases.
- Developed recommendations for resolution based on research of applicable laws and regulations.
- Reviewed and analyzed legal documents, such as pleadings, motions, affidavits, orders and opinions to determine the facts.
- Resolved conflicts between parties by listening to both sides of an issue and determining a fair outcome.
- Trained employees across Southwest region on unemployment law through interactive online seminars to strengthen understanding of regulations; updated training polices and developed a detailed manual.
- Hosted community workshops to recruit clients and share resources for job market reintegration, building community support.
- Negotiated contracts to improve resource availability for employment services through strong communication skills.
Administrative Assistant
Argosy University
05.2011 - 12.2015
- Managed dean of students' calendar, coordinating appointments for student advisement to streamline communication.
- Compiled and organized data for reports delivered to the dean of students, enhancing clarity and accessibility.
- Developed operational policies and procedures to enhance efficiency.
- Collaborated with the program coordinator to revise the university's undergraduate manual.
- Guided undergraduate and graduate students on academic programs, facilitating informed decision-making.
- Coordinated office activities and maintained schedules for faculty and staff.
Credentials Evaluator / Office Specialist / Lead Office Assistant
Arizona State University
07.1997 - 09.2009
- Evaluated over 1,000 applications annually for admissions decisions.
- Verified compliance with graduation criteria for readmission and graduation offices.
- Responded to undergraduate admissions inquiries and guided students on program procedures and credit transfer.
- Managed and supervised a team of 10 student workers, delegating tasks and monitoring performance for efficiency.
- Offered guidance on financial aid to help students understand funding opportunities on financial aid to increase funding.
- Evaluated academic programs for compliance with university standards and regulations.
- Collaborated with faculty to design assessment tools and methodologies.
- Prepared reports summarizing evaluation results and findings.
Education
Master Science - Professional Counseling
Grand Canyon University
02-2018
Bachelor of Arts - Studies Secondary Education English
Ottawa University
02-2011
Master of Science - Recreation
Arizona State University
12-2003
Bachelor of Science - Management
Arizona State University
12-2001
Skills
- Microsoft Office
- Workflow Optimization
- Research Implementation
- Attention to Detail
- Office Administration
- Policy Implementation
- Training Development
- Transaction Processing
- Financial Reporting
- Risk Assessment
- Tax Form/Accounting Programs
- Unemployment Labor Law & Regulations
- Database Management
- Problem-Solving
- Data Analysis
- Data Acquisition
- Client Communication
- Project/Program Coordination
- Process Improvement
- Team Collaboration
- Time Management
Timeline
Data Entry Specialist
J.P. Morgan Chase Bank
12.2023 - 07.2026
Unemployment Insurance Adjudicator – Program Service Evaluator 2
State of Arizona, Department of Economic Security
09.2019 - 04.2022
Administrative Assistant
Argosy University
05.2011 - 12.2015
Credentials Evaluator / Office Specialist / Lead Office Assistant
Arizona State University
07.1997 - 09.2009
Bachelor of Science - Management
Arizona State University
Master of Science - Recreation
Arizona State University
Bachelor of Arts - Studies Secondary Education English
Ottawa University
Master Science - Professional Counseling
Grand Canyon University