Summary
Overview
Work History
Education
Skills
References
Timeline
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Derek Muniz

St. Petersburg,Florida

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

15
15
years of professional experience

Work History

Server

Caddys
01.2021 - Current
  • Served food and alcoholic beverages in a high-volume corporate establishment, upholding an exceptional track record of upselling
  • Engaged guests with warm conversation, building bar loyalty and encouraging repeat business
  • Successfully trained new servers with company policies, guest service standards, and efficient practices

Server/Bartender

Fridays
01.2015 - 01.2021
  • Skillfully handled multiple guests and large parties simultaneously and in a timely manner, leading to a swift promotion from server to bartender upon starting employment
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
  • Mastered computer system for orders and handling payments as well as proper phone etiquette for placing to-go orders and creating reservations

Tennis Instructor

Toms River Recreation
01.2010 - 01.2015
  • Coached 5 classes per day, with class sizes ranging from 10-20 kids age 7-15
  • Developed and maintained editorial lesson plans daily
  • Promoted sportsmanship, fun play, and passion amongst players

Education

High School Diploma -

Toms River High School East
Toms River, NJ
06.2015

Skills

  • Sales Expertise
  • Time Management
  • Customer Service
  • Multitasking Strength
  • Negotiation/Problem Solving

References

  • Tom Witzigman, Current General Manager, 813-943-4148
  • Jeff Hyde, Former General Manager, 518-528-1321
  • Jeff Romanelli, Former General Manager, 321-544-8923
  • Mary Shead, Former General Manager, 732-684-1776

Timeline

Server

Caddys
01.2021 - Current

Server/Bartender

Fridays
01.2015 - 01.2021

Tennis Instructor

Toms River Recreation
01.2010 - 01.2015

High School Diploma -

Toms River High School East

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Derek Muniz