Derek Ybanez
Converse
Summary
Dynamic Service Coordinator at Discount Tire with a proven track record in project management and employee training. Expert in enhancing customer experiences and maintaining accurate databases. Skilled in team building and effective communication, consistently exceeding expectations through innovative training and support initiatives.
Resourceful Service Coordinator with proven ability to deliver high productivity and efficiently complete tasks. Skilled in client relationship management, problem-solving, and workflow coordination. Excel in communication, teamwork, and adaptability, ensuring seamless service delivery and client satisfaction.
Overview
2
2
years of professional experience
Work History
Service Coordinator
Discount Tire
Schertz
04.2023 - Current
- Provided labor resources to support engineers and technicians for large and small projects.
- Developed and facilitated training sessions for staff on service coordination practices.
- Facilitated training sessions for new employees on company policies and procedures.
- Identified methods to improve customer experiences, meeting or exceeding expectations.
- Managed and updated client databases to ensure accurate and current information.
Education
High School Diploma -
Steele Highschool
Cibolo, TX05-2023
Skills
- Project management
- Employee training
- Customer service
- Database management
- Team building
- Effective communication
Timeline
Service Coordinator
Discount Tire
04.2023 - Current
High School Diploma -
Steele Highschool