Jaquanta Brewer
Pompano Beach,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Cashier
Dunkin Donuts
06.2022 - Current
- Operating cash registers, greeting customers, taking food and drink orders, and completing transactions
- Opening and Closing Routines
- Maintained accurate register totals by carefully counting and securing cash
- Issue receipts, refunds, credits, or change due to customers
- Trained new team members in cash register operation, stock procedures and customer service
- Assisted customers with product-related questions, feedback and complaints
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
Inventory Associate
WIS International
03.2022 - 06.2022
- Traveled weekly to customer locations across their region
- Scanned barcodes for current inventory at Customer locations to provide them with proper inventory information that will assist them in making better business decisions and better supporting their customers
- Used inventory management system to maintain accurate order records.
Customer Service Representative
Convey Health Solutions
02.2018 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records
- Ensure HIPPA regulations are maintained within immediate environment.
- Handling inbound calls by assisting members with high level of accuracy and efficiency
- Act, dress, and behave in a professional manner to reflect a positive image of the company.
Customer Service Representative
WellCare Healthcare Plans
12.2014 - 10.2017
- Update patients account regarding Medicaid patients
- Verify patients insurance coverage
- Clerical work
- Take accurate messages and route them to the correct department
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference
- Met customer call guidelines for service levels, handle time and productivity
- Increased first-call resolution rates by carefully listening to customers' needs and providing accurate information based on their inquiries.
Education
Medical Administrator Billing & Coding -
City College
Fort Lauderdale, FL05.2019
Medical Assistant -
Sanford Brown College
Fort Lauderdale, FL06.2016
High School Diploma -
Northeast High School
Oakland Park FL06.2014
Skills
- Call Center Operations
- Appointment Scheduling
- Customer Communication
- Cash Counting Machine Operations
- Order Taking
- Money Handling
- Daily Logs
- Inventory Tracking
- Insurance Verification
- Data entry proficiency
- Patient Registration
- Phone and Email Etiquette
Additional Information
AWARDS , Employee of the Month
Timeline
Cashier
Dunkin Donuts
06.2022 - Current
Inventory Associate
WIS International
03.2022 - 06.2022
Customer Service Representative
Convey Health Solutions
02.2018 - 12.2021
Customer Service Representative
WellCare Healthcare Plans
12.2014 - 10.2017
Medical Administrator Billing & Coding -
City College
Medical Assistant -
Sanford Brown College
High School Diploma -
Northeast High School