Derrek Villagrana
Colorado Springs,CO
Summary
To show the company my strong customer service background, sales skills, as well as working with computers and different computer programs
Overview
10
10
years of professional experience
Work History
Outreach Specialist
Community Works
03.2023 - Current
- Maximized community outreach, developing customer, public and government rapport to strengthen branding initiatives
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation
- Interviewed patients or members via phone or in-person to gather personal and sensitive information and determined eligibility for various outreach programs
- Tracked data using spreadsheets to record pledges, phone calls and canvassing
- Initiated and led implementation of computerized systems and databases for tracking clients' needs and progress and for systematically handling incoming requests and donations
- Maintained outreach contacts in organization's database to track progress toward base building goals.
Account Executive
Yelp
04.2020 - 02.2022
- Identified potential customers and evaluated market potential
- Input customer order details into system, accepted payments and updated accounts
- Drove new business development and client acquisition through cold calling, lead generation and exceptional service.
Accoy Contracting
08.2017 - 07.2019
- Gave inspections to customers houses that had possible hail damage or any kind of weather damage
- Was the advocate for the customer when dealing with insurance companies while working on the claim for them
- Maintained multiple client contracts and multiple claims at once.
Time Warner Cable
07.2015 - 02.2017
- Inbound sales agent for phone, internet, and cable services
- Basic troubleshooting on cable boxes as well as internet modems.
First Source
01.2014 - 07.2015
- Fielded customers concerns or questions about their credit cards
- Ensured the confidentiality and security of sensitive information (social security numbers, credit card numbers, etc)
- Applied customer payments to accounts, and handled general inquiries regarding the customer's account.
Education
Diploma General Studies -
Doherty High School
05.2007
Skills
- Customer service
- Troubleshooting
- Sales expertise
- Customer relationships
- Negotiation and persuasion
- Business growth opportunities
- Oral and written communication
- Lead generation
- Managing client relationships
- Strong presentation skills
Timeline
Outreach Specialist
Community Works
03.2023 - Current
Account Executive
Yelp
04.2020 - 02.2022
Accoy Contracting
08.2017 - 07.2019
Time Warner Cable
07.2015 - 02.2017
First Source
01.2014 - 07.2015
Diploma General Studies -
Doherty High School
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