Derrick Bennett
Washington,DC
Summary
Dynamic concierge with a strong work ethic and adaptability in the hospitality industry. Skilled in delivering exceptional guest services while effectively managing inquiries and resolving challenges. Ready to enhance customer satisfaction through proactive solutions.
Overview
8
8
years of professional experience
Work History
Concierge
Erickson Senior Living
01.2023 - Current
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained high level of professionalism and discretion when dealing with guests.
- Greeted guests upon arrival by providing warm welcome.
Concierge
Sunrise Assisted Living
06.2020 - 11.2022
- Delivered exceptional customer service to residents and families, ensuring satisfaction and comfort.
- Managed front desk operations, overseeing visitor access and maintaining a secure environment.
- Streamlined communication between departments to enhance response times and improve overall service delivery.
- Sorted and organized packages for accurate processing and delivery.
Front Office Assistant
Body Bliss Spa
03.2018 - 06.2020
- Managed front desk operations, ensuring smooth check-in and appointment scheduling for clients.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of client appointments and transactions using spa management software.
- Assisted in inventory management, tracking supplies and placing orders as needed.
Education
High School Diploma -
Maya Angelou PCS
Washington, DC06-2019
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Guest services
- Excellent multitasking
Timeline
Concierge
Erickson Senior Living
01.2023 - Current
Concierge
Sunrise Assisted Living
06.2020 - 11.2022
Front Office Assistant
Body Bliss Spa
03.2018 - 06.2020
High School Diploma -
Maya Angelou PCS