Derrick Davis
Baltimore,MD
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
The Home Depot Inc
Baltimore, MD
08.2020 - 01.2024
- Analyze quarterly and half to date sales trends. Used data to set priorities and translate goals into action plans.
- Verify department supervisors know their business and conduct weekly department business walks.
- Follow up with categories with high number of visual outs and validate pack out procedures.
- Analyze inventory accuracy and identify needs for inventory adjustments.
- Partner with merchandising execution team to set holiday and seasonal event placement and create exit strategies for seamless transitions.
- Follow up with escalated customer concerns.
- Review top shrink classes and inventory adjustments to ensure appropriate controls are in place.
- Created weekly inbound shipments and verify purchase orders are correct and accounted for.
- Work with scheduler to ensure staffing and schedules provide proper coverage.
- Conducted interviews for associate and supervisor positions.
- Conducted orientation for onboarding process. Manage time and attendance and delivered disciplinary actions.
- Delivered disciplinary action plans to supervisors and set performance follow up goals to be achieved.
- Delivered annual reviews for department supervisors to discuss wins and opportunities as well as developmental game plans.
Night Operations Manager
The Home Depot Inc
Baltimore, MD
12.2018 - 08.2020
- Monitored and directed the activities of night shift personnel to ensure productivity and compliance with company policies.
- Conduct kick off meetings with freight team members to discuss safety focused, expectations, incoming freight and ownership of tasks.
- Ensured all equipment was operational and properly maintained for safe working conditions.
- Conduct perimeter walks and create game plans to bring in fresh freight.
- Communicated upcoming projects and priorities to ensure accurate and seamless execution.
- Ensured all paperwork related to operations was completed accurately according to company regulations.
- Assisted with interviewing prospective candidates for open positions on the night shift.
Merchandise Department Supervisor
The Home Depot Inc
Ellicott City, MD
09.2014 - 11.2018
- Directed and supervised staff performance.
- Investigated potential problems or discrepancies reported by team members.
- Conducted department walk throughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Conducted business walks with merchandising manager to create game plans to drive sales.
- Work closely with sales associates to ensure execution of task given in a timely manner.
- Manage training materials and scheduled upcoming training events.
- Ensured pack out procedures are followed and communicate any opportunities.
- Maintain clean and uncluttered sales floor.
- Delivered annual reviews for associates to discuss wins and opportunities as well as developmental game plans.
Customer Service Supervisor
The Home Depot Inc
Ellicott City, MD
07.2010 - 08.2014
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Created reports on daily, weekly, monthly basis related to customer service activities.
Education
High School Diploma -
Woodlawn High
Baltimore, MD05-2004
Some College (No Degree) - Liberal Arts And General Studies
The Community College of Baltimore County
Catonsville, MDSkills
- Customer Relations
- Records Management
- Stock Management
- Department Oversight
- Problem-Solving
- Employee Coaching
- Upselling and Cross Selling
- Team Building and Leadership
- Hiring and Training
Timeline
Assistant Store Manager
The Home Depot Inc
08.2020 - 01.2024
Night Operations Manager
The Home Depot Inc
12.2018 - 08.2020
Merchandise Department Supervisor
The Home Depot Inc
09.2014 - 11.2018
Customer Service Supervisor
The Home Depot Inc
07.2010 - 08.2014
High School Diploma -
Woodlawn High
Some College (No Degree) - Liberal Arts And General Studies
The Community College of Baltimore County