Derrick Gray
Waterbury,CT
Summary
Dynamic and results-driven professional with extensive experience in customer service at Dunkin' Donuts. Proven ability to enhance guest satisfaction through effective teamwork and multitasking. Skilled in inventory management and maintaining operational efficiency, consistently achieving high service standards in fast-paced environments. Adaptable and committed to fostering positive customer relationships.
Overview
5
5
years of professional experience
Work History
Crew Member
Dunkin' Donuts Franchising
Waterbury, CT
05.2026 - Current
- Assisted in training new crew members, promoting adherence to operational procedures.
- Handled inventory management tasks, monitoring stock levels to minimize shortages.
- Adapted quickly to changing demands during peak hours, maintaining service quality under pressure.
- Supported promotional initiatives by effectively communicating special offers to customers.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Daycare Assistant
Private Family Client
The Bronx, NY
09.2024 - 05.2025
- Assisted in creating and implementing engaging educational activities for children.
- Supported daily routines, ensuring a safe and nurturing environment for all children.
- Collaborated with parents to discuss children's progress and address any concerns.
- Monitored children's behavior, providing guidance and positive reinforcement as needed.
- Organized playtime activities that promoted social skills and teamwork among children.
- Maintained cleanliness and organization of play areas, promoting safety standards.
- Prepared nutritious snacks, adhering to dietary restrictions and preferences of children.
- Documented daily observations of children's development for communication with family clients.
Delivery Warehouse Associate
Amazon
Queens, NY
08.2023 - 12.2023
- Navigated routes using mobile technology to optimize delivery efficiency.
- Collaborated with team members to load and unload packages safely.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Recorded delivery information accurately in real-time tracking systems.
- Implemented best practices for package handling, reducing damage rates during transit.
Guest Service Team Leader
USTA Billie Jean King National Tennis Center
Queens, NY
09.2023 - 09.2023
- Assisted in managing guest inquiries and resolving issues promptly to enhance visitor satisfaction.
- Coordinated team schedules to ensure adequate coverage during peak event times.
- Trained new staff on customer service protocols and operational procedures for seamless service delivery.
- Implemented feedback mechanisms to gather guest insights and improve service quality continuously.
Cashier
Burger King
Waterbury, CT
04.2022 - 09.2022
- Responded to customer inquiries, providing information about store promotions and policies.
- Demonstrated adaptability by learning new systems and procedures quickly.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Cashier
Burlington Coat Factory Warehouse
Waterbury, CT
09.2021 - 02.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers in locating merchandise, enhancing overall shopping experience.
- Maintained clean and organized checkout area to ensure safety and efficiency.
- Handled cash and credit card payments while adhering to company policies.
- Collaborated with team members to manage inventory levels at checkout stations.
- Worked flexible schedule and extra shifts to meet business needs.
Crew Member
McDonald's
Waterbury, CT
06.2021 - 08.2021
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Operated cash register efficiently, processing transactions accurately and promptly.
- Maintained cleanliness of dining area and kitchen, adhering to safety and sanitation standards.
- Collaborated with team members to ensure timely food preparation and order fulfillment.
Education
High School Diploma -
Crosby High School
Waterbury, CT06.2022
Skills
Customer service
Teamwork and collaboration
Multitasking and organization
Time management
Flexible schedule
Inventory counts
Production line work
Timeline
Crew Member
Dunkin' Donuts Franchising
05.2026 - Current
Daycare Assistant
Private Family Client
09.2024 - 05.2025
Guest Service Team Leader
USTA Billie Jean King National Tennis Center
09.2023 - 09.2023
Delivery Warehouse Associate
Amazon
08.2023 - 12.2023
Cashier
Burger King
04.2022 - 09.2022
Cashier
Burlington Coat Factory Warehouse
09.2021 - 02.2022
Crew Member
McDonald's
06.2021 - 08.2021
High School Diploma -
Crosby High School