DERWIN VALERIO
Bronx
Summary
Results-driven District Manager overseeing operations across multiple locations. Achieved a 9.3% revenue increase in 2024 while fostering a high-performance culture among over 60 staff members. Expertise in strategic initiatives, team development, and operational compliance.
Overview
12
12
years of professional experience
Work History
District Manager
PLS Financial Services
New York
05.2017 - Current
- Develop and execute strategic initiatives to increase sales and reduce costs; leading to a 9.3% increase in revenue in 2024.
- Manage, develop, and coach over 60 staff members with high-energy, collaborative leadership expertise.
- Recruiting, developing, and motivating Store Managers to exceed internal and external customer expectations.
- Monitored labor hours, cash management, store audits, and shrinkage to drive operational efficiency.
- Conducted comprehensive district reviews of each store to ensure compliance with company policies and procedures, including cash security.
- Delivered exemplary customer service throughout district, enhancing community relations.
- Assisted other districts, including Columbus, Ohio, and Boston, Massachusetts, with operational support.
Store Manager
PLS Financial Services
The Bronx
04.2014 - 05.2017
- Executed strategies to achieve store goals and objectives, driving sales and operational efficiency
- Recruiting, developing, and motivating store team members who exceed internal and external customer expectations
- Cultivated strong customer service culture to enhance customer satisfaction and loyalty
- Supervised team activities, ensuring accurate transaction processing and adherence to cash handling procedures
- Promoted store offerings through local events and community engagement to increase market share and store revenues
Education
Coursework towards Associate Degree - Liberal Arts
BMCC
Bronx, NYSkills
- Budget management
- Operational efficiency
- Team development
- Leadership development
- Crisis management
- Communication strategies
- Communication skills
Languages
- English
- Spanish
Timeline
District Manager
PLS Financial Services
05.2017 - Current
Store Manager
PLS Financial Services
04.2014 - 05.2017
Coursework towards Associate Degree - Liberal Arts
BMCC