Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Work History
Leasing Consultant
Lincoln Property Management
Atlanta, GA
12/20/20 - 12/27/23
Prepared lease agreements, collected security deposits and rent payments from tenants.
Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
Encouraged prospective tenants to fill out applications after property tours.
Conducted background checks on applicants.
Checked rental eligibility by following company's verification process.
Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
Processed transfer requests from existing tenants who wished to move within the same building or complex.
Maintained accurate records of prospective renters, applications and leases.
Contacted and followed up with tenants on renewal notices.
Apple Technical Support Representative
Apple
Atlanta, GA
12/01/18 - 12/19/20
Maintained records of data communication transactions, problems, and remedial actions or installation activities.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Attended training sessions regularly to stay updated on latest product developments from Apple.
Documented resolutions into knowledge base for future reference by other team members.
Maintained high levels of professionalism at all times while interacting with customers.
Educated customers on product features and usage instructions.
Provided technical support to customers on Apple products, including iPhone, iPad, Macbook and iMac.
Analyzed customer inquiries and responded with timely solutions in a professional manner.
Leasing Consultant
BG Staffing - BG Multifamily
Atlanta, GA
04/01/17 - 12/20/20
Prepared lease agreements, collected security deposits and rent payments from tenants.
Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
Processed transfer requests from existing tenants who wished to move within the same building or complex.
Developed marketing strategies aimed at increasing leasing activity within the community.
Handled incoming calls regarding availability of units, pricing information and other inquiries.
Coordinated activities between management staff, vendors, contractors and government agencies as needed.
Conducted informative and personalized tours, resulting in new leases.
Education
BBA - Human Resources Management
Strayer University
Washington, DC
12-2024
High School Diploma -
Rockdale County High School
Conyers, GA
05-2016
Skills
Collection Actions
Business Partnerships
Relationship Building
Property Maintenance
Creative Problem-Solving
Sales Techniques
Customer Service
Accomplishments
Received an award for 2021 and 2022 for leasing oer 100 apartments
Leasing and Marketing Professional at Willow Bridge Company/Lincoln Property ManagementLeasing and Marketing Professional at Willow Bridge Company/Lincoln Property Management
Fiscal & Compliance Director at Georgia Vocational Rehabilitation Agency (GVRA)Fiscal & Compliance Director at Georgia Vocational Rehabilitation Agency (GVRA)