Summary
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Deryka Hall

Atlanta,GA

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Work History

Leasing Consultant

Lincoln Property Management
Atlanta, GA
12/20/20 - 12/27/23
  • Prepared lease agreements, collected security deposits and rent payments from tenants.
  • Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Conducted background checks on applicants.
  • Checked rental eligibility by following company's verification process.
  • Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
  • Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
  • Processed transfer requests from existing tenants who wished to move within the same building or complex.
  • Maintained accurate records of prospective renters, applications and leases.
  • Contacted and followed up with tenants on renewal notices.

Apple Technical Support Representative

Apple
Atlanta, GA
12/01/18 - 12/19/20
  • Maintained records of data communication transactions, problems, and remedial actions or installation activities.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Attended training sessions regularly to stay updated on latest product developments from Apple.
  • Documented resolutions into knowledge base for future reference by other team members.
  • Maintained high levels of professionalism at all times while interacting with customers.
  • Educated customers on product features and usage instructions.
  • Provided technical support to customers on Apple products, including iPhone, iPad, Macbook and iMac.
  • Analyzed customer inquiries and responded with timely solutions in a professional manner.

Leasing Consultant

BG Staffing - BG Multifamily
Atlanta, GA
04/01/17 - 12/20/20
  • Prepared lease agreements, collected security deposits and rent payments from tenants.
  • Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
  • Processed transfer requests from existing tenants who wished to move within the same building or complex.
  • Developed marketing strategies aimed at increasing leasing activity within the community.
  • Handled incoming calls regarding availability of units, pricing information and other inquiries.
  • Coordinated activities between management staff, vendors, contractors and government agencies as needed.
  • Conducted informative and personalized tours, resulting in new leases.

Education

BBA - Human Resources Management

Strayer University
Washington, DC
12-2024

High School Diploma -

Rockdale County High School
Conyers, GA
05-2016

Skills

  • Collection Actions
  • Business Partnerships
  • Relationship Building
  • Property Maintenance
  • Creative Problem-Solving
  • Sales Techniques
  • Customer Service

Accomplishments

  • Received an award for 2021 and 2022 for leasing oer 100 apartments

References

References available upon request.

Timeline

Leasing Consultant

Lincoln Property Management
12/20/20 - 12/27/23

Apple Technical Support Representative

Apple
12/01/18 - 12/19/20

Leasing Consultant

BG Staffing - BG Multifamily
04/01/17 - 12/20/20

BBA - Human Resources Management

Strayer University

High School Diploma -

Rockdale County High School
Deryka Hall