Desenia Barcenas
Fremont,NE
Summary
Dynamic Customer Service Manager with a proven track record at Black Label, enhancing service quality through critical thinking and effective training. Bilingual communicator skilled in resolving escalations and implementing response procedures, leading to improved customer satisfaction and consistency in interactions. Committed to identifying and addressing service gaps for optimal performance.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Black Label
08.2023 - Current
- Led customer support team to resolve escalations and maintain service quality.
- Developed response procedures to improve consistency across customer interactions.
- Trained staff on service standards, product knowledge, and issue resolution.
- Monitored customer feedback to identify recurring problems and service gaps.
Education
Bachelor of Science - Criminal Justice
Midland University
Fremont, NE12.2025
Skills
Bilingual
Customer Service
Critical Thinking
Internship
Fremont Family Coalition
Timeline
Customer Service Manager
Black Label
08.2023 - Current
Bachelor of Science - Criminal Justice
Midland University