De’Shawn Richardson
Danville,VA
Summary
Customer Service Representative with over 10 years of experience enhancing customer satisfaction and loyalty through
effective solutions and empathetic assistance. Proven ability to manage customer interactions and troubleshoot issues
with precision, fostering positive relationships and operational efficiency
. Skilled in cash handling, upselling, and shift
management,
consistently improving team performance and service quality
Overview
12
12
years of professional experience
Work History
Shift Leader
Body Noel enterprises
07.2021
- I ran shifts, did computer work, handled money, worked with customers, fixed issues, cooked, cleaned and maintained the store
Shift Supervisor
Bacon Enterprises
09.2019 - Current
- I take orders, pack orders, delegate, handle the money and some banking.
- Update- I now am a shift leader
Customer Service Representative
ICF
03.2018 - 05.2018
- I conducted over the phone surveys with willing participants.
Customer Service Representative
The Results Companies
05.2017 - 07.2017
Customer Service Representative
Telvista
08.2015 - 03.2017
- Spoke with customers through chat to help with their billing needs, technical support issues with their devices and upgraded plans and contracts for their phone service
Cashier
Hardee's
07.2014 - 11.2015
- Cashier, customer service worker, maintained money, handled and greeted guest
Education
High School Diploma -
George Washington High School
No Degree -
Ferrum
Skills
- Customer Service
- Call Center
- CSR
- Customer Care
- Customer Support
- Cashiering
- Upselling
- Order Entry
- English
- Microsoft Office
- Shift management
- Supervising experience
- Food service
- Cash handling
- Inside sales
- Restaurant management
Timeline
Shift Leader
Body Noel enterprises
07.2021
Shift Supervisor
Bacon Enterprises
09.2019 - Current
Customer Service Representative
ICF
03.2018 - 05.2018
Customer Service Representative
The Results Companies
05.2017 - 07.2017
Customer Service Representative
Telvista
08.2015 - 03.2017
Cashier
Hardee's
07.2014 - 11.2015
High School Diploma -
George Washington High School
No Degree -
Ferrum