Desirae Garbers
Berea
Summary
Dynamic General Manager with a proven track record at United Concessions Group, excelling in team leadership and operational growth. Expert in inventory control and problem resolution, driving efficiency improvements that reduced order wait times. Committed to fostering a positive work environment and enhancing customer relations through effective communication and training initiatives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Manager
United Concessions Group Chick-fil-A Cleveland Hopkins International Airport
Cleveland, OH
01.2023 - Current
- Oversee daily operations to ensure smooth worklflow and high service standards
- Train and mentor new team members, and assistant managers on operational procedures and customer service excellence
- Manage inventory control, and inventory ordering ensuring optimal stock levels and minimizing waste. maintaining COG percentage goals month to month.
- Implement process improvements that enhance efficiency and reduce order wait times and guest through put.
- Coordinate shift schedules to Maintain adequate staffing levels, meeting labor goals.
- Resolve customer complaints promptly, maintaining a positive experience for guests and demonstrating guest recovery and follow through.
- Monitor compliance with health and safety regulations to uphold restaurant standards. amazing growth through Ecosure auditing, QIV auditing, and Fraport auditing.
- Handle escalated customer issues effectively, demonstrating strong problem solving skills while
upholding company values and standards - Training with All team members on company policies, procedures and job responsibilities ensuring seamless
integration into the team and monitored changes to properly inform the team to stay up to date on changes to ensure the team grows with the company. - Promote a positive work environment through open communication and constructive feedback. encouraging team members of positive changes to maximize growth within the company.
- Improve overall team performance by effectively delegating tasks while providing clear instructions and follow-up.
- Keep employees operating productively and working on tasks to meet business and guests needs as necessary to achieve goals, and create a thriving business.
- Work closely with team members to schedule breaks and shifts to meet state regulations with minor labor laws.
- Collaboration with assistant managers to maintain consistency in policy enforcement across all shifts,
fostering a cohesive workplace culture, and consistency throughout the workplace. - Grow and establish strong work ethic within the business by building strong work ethic and reliability in our current team members through training, coaching, following policies and procedures and leading by example.
Assistant General Manager
United Concessions Group Chick-fil-A Cleveland Hopkins International Airport
Cleveland, OH
06.2022 - 01.2023
- Supervised daily operations ensuring compliance with health and safety standards.
- Trained and mentored team members to enhance service quality and efficiency.
- Implemented inventory management practices to reduce waste and optimize supply chain.
- Analyzed sales data to identify trends, supporting strategic decision-making for promotions.
- Developed training materials enhancing onboarding processes for new team members.
- Collaborated with management on scheduling to ensure optimal staffing levels during peak times.
Manager
TNT Bar & Grill
Utica, NE
02.2018 - 04.2022
- Bartending
- Cooking/food preparation
- Serving/Waitressing
- Inventory Ordering
- Waste Management
- Catering
- Event Coordination
- Cash Handling/Book Keeping
- Directed daily operations to ensure high standards of service and customer satisfaction.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Trained and mentored staff in operational best practices and customer service excellence.
- Implemented new menu items based on customer feedback, enhancing dining experience and engagement.
Rural Route Carrier
United States Postal Service, USPS
Seward, NE
03.2016 - 03.2018
- Delivered mail and packages efficiently across designated rural routes.
- Maintained accurate delivery records and updated tracking systems regularly.
- Ensured compliance with safety regulations while operating postal vehicles.
- Provided exceptional customer service by addressing inquiries and concerns promptly.
- Upheld Government Regulated Policies and Procedures
Store Manager
SUBWAY®Restaurants
Seward, NE
08.2010 - 04.2016
- Oversaw daily operations to ensure compliance with health and safety regulations.
- Trained and mentored staff on customer service best practices and food preparation standards.
- Managed inventory systems to optimize stock levels and reduce waste.
- Implemented promotional strategies to increase sales and enhance customer engagement.
Peer Counselor
Nebraska Department of Health and Human Resources
Seward, NE
03.2008 - 03.2009
- Provided one-on-one support to individuals facing mental health challenges.
- Facilitated workshops on coping strategies and resource navigation.
- Collaborated with healthcare professionals to develop personalized care plans.
- Mentored new peer counselors in effective communication techniques.
Education
Associate of Applied Science - Clinical Laboratory Science
Southeast Community College
Lincoln, NE03-2021
Associate of Applied Science - Medical Technology
Kaplan University
Lincoln, NE02-2007
Associate of Applied Science - Nursing
BioHealth College
Anaheim, CA01-2005
High School Diploma -
Seward High School
Seward, NE05-2002
Skills
- Team leadership and team training and development
- P&L management
- Problem resolution
- Labor cost controls
- Operations management
- Deadline oriented
- Operational growth
- Strong Inventory control
- Optimal scheduling skills
- Uphold company policies and procedures
- Communication
- Customer relations
- Purchasing
- Performance analysis
Websites
Certification
- ServSafe Level 2
- Chick-fil-A Seven day Training
- Certified Peer Counselor State of Nebraska
Timeline
General Manager
United Concessions Group Chick-fil-A Cleveland Hopkins International Airport
01.2023 - Current
Assistant General Manager
United Concessions Group Chick-fil-A Cleveland Hopkins International Airport
06.2022 - 01.2023
Manager
TNT Bar & Grill
02.2018 - 04.2022
Rural Route Carrier
United States Postal Service, USPS
03.2016 - 03.2018
Store Manager
SUBWAY®Restaurants
08.2010 - 04.2016
Peer Counselor
Nebraska Department of Health and Human Resources
03.2008 - 03.2009
Associate of Applied Science - Clinical Laboratory Science
Southeast Community College
Associate of Applied Science - Medical Technology
Kaplan University
Associate of Applied Science - Nursing
BioHealth College
High School Diploma -
Seward High School