Desiree Brown
Cincinnati,OH
Summary
Conscientious Healthcare professional offering over 11 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
15
15
years of professional experience
Work History
Medical Assistant
Primary Health Solutions
12.2018 - Current
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Tested and recorded blood glucose levels.
Practice Manager
Crossroad Health Center
03.2017 - 12.2018
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed close working relationships with front office and back office staff.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Addressed and remedied all patient or team member issues.
- Supervised team of 18 office personnel.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Lead Medical Assistant
Crossroad Health Center
09.2015 - 03.2017
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Create schedules for all medical assistants.
- Facilitate meetings for medical assistants
Medical Assistant
Crossroad Health Center
08.2011 - 09.2015
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
Front End Supervisor
Party City
06.2007 - 06.2011
- Monitored cash drawers in 5 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Education
Medical Assisting Diploma
Lincoln College of Technology - Springdale, OH
Cincinnati, OH09.2011
Skills
- Multi-Line Telephone System Operation
- Patient Relations
- Medical Terminology
- Customer Service
- Examination Preparation
- Cleaning and Organizing
- Operating EKG Equipment
- Routine Laboratory Testing
References upon request
Will provide seperately
Timeline
Medical Assistant
Primary Health Solutions
12.2018 - Current
Practice Manager
Crossroad Health Center
03.2017 - 12.2018
Lead Medical Assistant
Crossroad Health Center
09.2015 - 03.2017
Medical Assistant
Crossroad Health Center
08.2011 - 09.2015
Front End Supervisor
Party City
06.2007 - 06.2011
Medical Assisting Diploma
Lincoln College of Technology - Springdale, OH
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