Desiree Castro
Total Vision Care Optometry
Spring Valley,CA
1
Language
1
Certification
2
years of professional experience
Compassionate Patient Care Coordinator with expertise in healthcare customer service, patient communication, and appointment scheduling. Manages high call volumes, addresses patient inquiries, and maintains accurate records while collaborating with healthcare professionals. Delivers organized and efficient support in fast paced environments, ensuring positive patient experiences.
Work History
Patient Care Coordinator
1 Year 11 Months- Served as a primary point of contact for patients, providing professional, friendly, and compassionate customer service
- Coordinated patient care by facilitating communication between patients, physicians, healthcare staff, and departments
- Managed high-volume calls to assist patients with scheduling appointments, addressing questions, and meeting healthcare needs
- Verify and update patient demographics and contact information while maintaining patient confidentiality
- Documented patient interactions accurately in electronic health systems, ensuring thorough record-keeping
- Adhered to HIPAA guidelines to ensure patient confidentiality and security of health information.
- Demonstrate patience and professionalism when assisting patients who may be frustrated, confused, or have difficulty understanding information
- work effectively in fast paced healthcare environments while prioritizing multiple tasks and maintaining attention to detail
Education
High School Diploma
Phlebotomy
Skills
Patient care
Patient advocacy
Documentation
Electronic health records
HIPAA compliance
Appointment scheduling
Insurance procedures
Time management
Microsoft Office Office
Project coordination
Team collaboration
Fast-paced environment
Appointment management
Certification
CPR (AHA BLS)
Languages
Spanish
Professional Working
Timeline
Patient Care Coordinator
Total Vision Care Optometry
10.2024 - CurrentRead More
Health Occupation Center
Phlebotomy
Read More
Monte Vista High School
High School Diploma
Read More