Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic

Desiree Cruz

McAllen,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification

Work History

Driver

DoorDash
McAllen, Texas
11.2024 - Current
  • Transported passengers safely to various destinations across the city.
  • Conducted regular vehicle inspections to ensure safety and reliability.
  • Followed established routes and schedules for timely arrivals.
  • Delivered goods and services to customers on time and in excellent condition.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Documented daily mileage, gas, and other data.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Checked loads to ensure that cargo was secure and distributed evenly.
  • Saved fuel by leveraging GPS to identify faster routes.
  • Utilized GPS and maps for efficient route planning.

Receptionist

Keystone Cold LLC
Pharr, Texas
09.2022 - 06.2023
  • Greeted visitors and managed front desk operations effectively.
  • Answered phone calls and directed inquiries to appropriate staff.
  • Scheduled appointments and coordinated meeting arrangements for teams.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled and confirmed appointments.
  • Greeted visitors and provided them with assistance.
  • Scheduled appointments for clients, customers, and other visitors.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Managed inventory of office supplies and placed orders to ensure adequate stock levels.
  • Greeted customers, answered general questions and directed to appropriate locations.

Customer Service Representative

Chick-fil-A
Weslaco, Texas
09.2019 - 09.2021
  • Assisted customers with menu selections and special requests.
  • Handled customer orders efficiently and accurately.
  • Provided friendly service during peak hours to ensure satisfaction.
  • Maintained cleanliness and organization of dining area.
  • Collaborated with team members to enhance service delivery.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Contacted customers about potential service upgrades, new services and account changes.

Education

Donna High School
Donna, TX

Skills

  • Customer service
  • Time management
  • Communication skills
  • Conflict resolution
  • Attention to detail
  • Document tracking
  • Inventory management
  • Shipping and packaging
  • Punctuality
  • Traffic laws
  • Flexible schedule
  • Loading and unloading
  • Punctual and reliable
  • Friendly and outgoing
  • Appointment scheduling
  • Delivery pickup
  • Safety protocols

Certification

  • Food handlers
  • CPR Class
  • Alcohol License to deliver

Languages

English
Full Professional
Spanish
Limited

Affiliations

  • Self employed making crafts
  • Make custom bottles and glasses
  • Love helping others in need on the daily
  • Love spending time with my kids
  • Keep everything organized in my life so won't be complicated

Timeline

Driver

DoorDash
11.2024 - Current

Receptionist

Keystone Cold LLC
09.2022 - 06.2023

Customer Service Representative

Chick-fil-A
09.2019 - 09.2021

Donna High School

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