Desiree Hailey
Inkster Housing Commission
Detroit,MI
1
Certification
14
years of professional experience
Accomplished property manager skilled in leasing and managing multi-family properties, effective proven communication, and problem-solving skills. Effectively coordinated lease agreements and improved tenant satisfaction, successful in achieving HUD and safety scores of 96% and 97%(A). I bring a result-driven approach that transforms leasing and occupancy goals into measurable outcomes while strengthening resident experiences, ensuring compliance, and advancing the overall performance of the housing portfolio.
Work History
Property Manager
3 Years 11 Months- Managed tenant relations, addressing concerns and facilitating effective communication.
- Oversaw property maintenance schedules, ensuring timely completion of repairs and upkeep.
- Orchestrates property inspections to assess conditions and identify necessary improvements.
- Implemented marketing strategies to enhance occupancy rates and attract potential tenants.
- Coordinated lease agreements, providing guidance on terms and conditions to prospective tenants.
- Trained and certified in LIHTC
- Lease enforcements
Appraisal Direct Associate
1 Year- Streamlined communication between departments to enhance collaboration and improve workflow efficiency.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Managed loan documentation processes, ensuring compliance with regulatory standards and internal policies.
- Coordinated appraisal schedules, ensuring timely completion of valuation reports for internal stakeholders.
- Managed communication with appraisers, facilitating efficient information exchange and service delivery.
Certified Nursing Assistant
1 Year 1 Month- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs, documenting changes to support clinical staff in patient care decisions.
- Maintained cleanliness and organization of patient rooms, promoting a safe environment.
- Collaborated with nurses to implement care plans tailored to individual patient needs.
- Trained new nursing assistants on facility protocols and patient care best practices.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Certified Nursing Assistant
3 Months- Educated patients and families on health maintenance and personal care techniques.
- Advocated for patient needs during interdisciplinary team meetings to enhance care quality.
- Streamlined documentation processes, improving accuracy and efficiency in patient records management.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Certified Nursing Assistant
3 Months- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Supervisor
3 Years 9 Months- Oversaw daily operations and ensured compliance with safety protocols.
- Trained and mentored new staff on operational procedures and best practices.
- Streamlined workflow processes to enhance team efficiency and productivity.
- Monitored performance metrics to identify areas for improvement and implement solutions.
- Managed inventory levels, ensuring timely replenishment and minimal disruptions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Nursing Assistant
11 Months- Assisted nursing staff with patient care, ensuring comfort and safety throughout daily activities.
- Monitored vital signs, documenting changes to support clinical decision-making and improve patient outcomes.
- Provided emotional support to patients and families, enhancing overall satisfaction with care services delivered.
- Collaborated with multidisciplinary teams to develop individualized care plans tailored to patient needs.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Education
High School Diploma
Skills
Property management
Payment collection
Property inspections
Customer service-focused
Multi-family property management
Proficient with Yardi and Elite
Scattered site housing management
Certification
Tax Credit Specialist (TCS)
Public Housing Income & Rent Calculations
NAHRO Public Housing Manager (PHM) V17
Cyber Security Awareness Certification
Timeline
Appraisal Direct Associate
United Wholesale Mortgage
09.2022 - 09.2023Read More
Property Manager
Inkster Housing Commission
09.2022 - CurrentRead More
Certified Nursing Assistant
Shelby Crossing Health Campus
10.2021 - 01.2022Read More
Certified Nursing Assistant
Martha T Berry Medical Care Facility
08.2021 - 09.2022Read More
Certified Nursing Assistant
Cambridge South Healthcare Center
08.2019 - 11.2019Read More
Nursing Assistant
Rainbow Rehabilitation Centers
04.2015 - 03.2016Read More
Supervisor
Tim Hortons
07.2012 - 04.2016Read More
Cass Techincal High School
High School Diploma
Read More