Desiree Kadiri
Houston,TX
Summary
Proven track record in enhancing customer experiences and streamlining office operations, exemplified during my tenure at Asurion. Skilled in document digitization and exceptional at maintaining calm under pressure, I significantly exceeded service goals. Leveraging a blend of technical aptitude and interpersonal finesse, I thrive in dynamic environments, ensuring both efficiency and high client satisfaction.
Overview
7
7
years of professional experience
Work History
Receptionist Administrator
Village Of Meyerland
Houston, TX
01.2021 - 06.2024
- Coordinated meetings between internal departments and external partners and clients.
- Managed the distribution of incoming mail, faxes, and packages.
- Ensured that reception area is kept safe at all times by monitoring security cameras.
- Handled diverse needs for clients in-person, by phone or through email.
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
Customer Service Representative
Asurion
Houston, TX
03.2020 - 12.2021
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
Warehouse Supervisor
Amazon
Houston, TX
07.2017 - 02.2020
- Ensured safety protocols were followed at all times while operating machinery.
- Investigated any reported problems regarding shipping errors or damages.
- Used pallet jacks to move items to and from warehouse locations.
- Provided assistance in loading and unloading containers from ships and trains.
- Inspected damaged goods prior to disposal or return to vendor.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Maintained stock levels in accordance with company policies.
Education
High School Diploma -
Sterling High School
Houston, TX05-2012
Some College (No Degree) -
Houston Community College
Houston, TXSkills
- Document scanning and digitization
- Appointment setting
- Multi-line phone operation
- Maintenance tracking
- Meeting support
- Calendar management
- Scheduling appointments
- Call handling
- Reception management
- File organization
- Payment collection
References
References available upon request.
Timeline
Receptionist Administrator
Village Of Meyerland
01.2021 - 06.2024
Customer Service Representative
Asurion
03.2020 - 12.2021
Warehouse Supervisor
Amazon
07.2017 - 02.2020
High School Diploma -
Sterling High School
Some College (No Degree) -
Houston Community College