Desiree R. McStocker
P.F. Changs Fashion Valley
New York,NY
1
Certification
5
years of professional experience
I’m a warm, enthusiastic, personable professional with an upbeat, engaging personality and the utmost love and drive to strive for excellence! I bring genuine passion and dedication into everything I do, along with strong problem-solving, organization, and communication skills. I’m absolutely reliable, adaptable, and hardworking! I take pride in brightening every experience, forming meaningful connections, and bringing positive energy and professionalism to every environment!
Work History
Server
8 Months- Delivered attentive tableside service, anticipating guest needs and maintaining smooth dining room flow.
- Coordinated with kitchen and bar teams to ensure accurate, timely order delivery.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Recommended menu selections, sauces, and beverage pairings to enhance guest satisfaction.
- Processed orders through POS systems with accuracy, verifying special requests and dietary modifications.
- Communicated proactively with managers and teammates to manage high-volume service and prioritize guest needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Administrative Assistant
7 Months- Coordinated calendars, meetings, and appointments to streamline daily administrative operations.
- Managed correspondence, phone calls, and email inquiries with accuracy and professionalism.
- Prepared reports, documents, and presentations using Microsoft Office applications.
- Organized files, records, and confidential information to maintain efficient office access.
- Supported invoice processing, data entry, and invoice tracking for timely administrative follow-up.
- Resolved scheduling conflicts and prioritized requests to maintain smooth executive support.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Nanny
9 Months- Supervised children's daily routines, ensuring safe, structured, and nurturing environment.
- Planned age-appropriate activities supporting learning, creativity, and emotional development.
- Prepared nutritious meals and snacks aligned with family preferences and dietary needs.
- Coordinated naps, school pickups, and extracurricular schedules with consistent reliability.
- Communicated daily updates to parents regarding behavior, milestones, and schedule changes.
- Managed minor injuries and household emergencies calmly, following established care instructions.
- Assisted with light housekeeping duties as well as running errands.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Played games, worked on puzzles, and read books to young children.
- Built positive and nurturing environments to support child social and emotional growth.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
- Fostered creativity through art projects, music appreciation, and imaginative play designed to stimulate young minds.
Server
8 Months- Delighted customers by providing friendly and efficient service, taking orders, and processing payments with precision.
- Tailored food and beverage orders to individual preferences and dietary needs, enhancing customer satisfaction.
- Processed cash and credit transactions with precision, ensuring accuracy and minimizing discrepancies.
- Resolved customer concerns with empathy and resourcefulness, transforming potential issues into positive experiences.
- Upholding the highest standards of safety and sanitation, ensuring a clean and healthy environment for everyone.
- Worked seamlessly with teammates to deliver exceptional service and create a positive atmosphere.
- Contributed to smooth operations by assisting with inventory control and keeping supplies fully stocked.
Server/Prep and Line Cook
8 Months- Demonstrated excellent customer service skills while interacting with guests in a friendly manner.
- Ensured cleanliness of dining hall, checkout area, and kitchen by thoroughly cleaning counters, windows, taking out trash, and mopping and sweeping floors.
- Performed opening and closing procedures, such as counting the cash register, restocking, cleaning, ensuring all signs are brought in/turned off, locking up the restaurant for the night, and making the restaurant nice and clean for opening staff.
- Provided friendly customer service while interacting with guests to enhance their dining experience.
- Memorizing the extensive menu, providing guests information and answering questions about certain food items.
- Monitored inventory levels to ensure adequate supply for daily operations. and notify management when supplies are low.
- Assist line cooks during busy hours, helping with cooking, plating, and serving food items.
- Ensuring all dishes are washed and ready for service.
- Working closely with the kitchen staff to ensure smooth operations during busy hours.
Merchandise/Grocery Stocker
9 Months- Maintained detailed records of damaged goods returned for reimbursement, ensuring accurate reporting and accountability.
- Rotated stock according to manufacturer's guidelines.
- Counted and recorded merchandise stock levels to support effective inventory management and prevent stockouts.
- Checked expiration dates on perishable products to ensure freshness. on perishable products such as food items.
- Received new merchandise into the system using barcode scanners.
- Provided support during peak sales periods by working extended hours.
- Provided friendly and effective customer service while assisting shoppers and collaborating with colleagues.
- Assisted customers with product selection and locating hard-to-find items.
- Stocked shelves with merchandise according to store layout plans. during store hours, maintaining clean and presentable work areas to reduce hazards.
Ride Operator
8 Months- Operated amusement park rides in a safe and efficient manner, adhering to all safety regulations and procedures.
- Resolved customer complaints and managed difficult or dangerous situations, ensuring a safe and enjoyable experience for guests.
- Monitored riders for compliance with height and weight restrictions, ensuring that they met the requirements for each ride.
- Ensure that all rides followed posted rules while riding the attractions.
- Conducted daily inspections of ride equipment to ensure compliance with safety standards and protect guest safety.
- Delivered clear instructions to guests prior to boarding rides, enhancing their understanding and safety.
- Collaborated with fellow ride operators to ensure smooth operations during peak times. as part of a team environment.
- Worked closely with other ride operators as part of a team environment.
- Provided friendly assistance to disabled guests who needed special accommodations while riding attractions.
Hostess/Server
1 Year 1 Month- Warmly greet and welcome guests as they arrive, ensuring a positive first impression of the establishment.
- Managed seating chart, assigning tables based on guest preferences and optimizing restaurant capacity.
- Handle reservations and walk-in guests, maintaining an organized system to maximize seating efficiency.
- Provide excellent customer service by answering questions about the menu, wait times, and restaurant policies.
- Addressed guest concerns or complaints promptly and professionally, contributing to a pleasant dining experience.
- Trained new servers on service standards, menu knowledge, and point-of-sale procedures.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
High School Diploma
Skills
Guest Relations
Enthusiastic
Personable
Bubbly Attitude!
Top-notch Customer Service!
Customer Engagement
Proactive Problem Solving and Conflict Resolution
Chameleon Adaptability
Artful Multitasking
Meticulous Organization
Tech Savvy
Safety Consciousness
First Aid Certification
Communication Skills
Office Administration
Data Entry
Strong Work Ethic
Team Collaboration
Dependable and Responsible
Volunteer Experience
STAT Horse Sanctuary, Assisted in the care and grooming of horses, ensuring their well-being and comfort., Responsible for cleaning and maintaining horse stalls to ensure a safe and hygienic environment., Gained experience in animal care and developed a strong work ethic through consistent duties., Collaborated with team members to improve overall barn maintenance and horse health.
References
- Mark Otero, Personal reference (former manager of Costco), 619-997-5848
- Loren Jenkins, Manager at Filippi's Pizza Grotto, Santee, 619-990-6674
- Pete Harbison, Owner of Angry Pete's Pizza, San Diego, 517-420-4484
- Angie Gomez, Manager at Grocery Outlet, Santee, 619-746-4117
Certification
Riverside Bartending School
Timeline
Administrative Assistant
Matranga & Company
03.2026 - 10.2026Read More
Server
P.F. Changs Fashion Valley
02.2026 - 10.2026Read More
Nanny
Nieghbors
05.2025 - 02.2026Read More
Server
Giovanni's Pizza and Pasta
05.2025 - 01.2026Read More
Server/Prep and Line Cook
Angry Pete's Pizza
08.2024 - 04.2025Read More
Merchandise/Grocery Stocker
Grocery Outlet
02.2024 - 11.2024Read More
Ride Operator
SeaWorld
06.2023 - 02.2024Read More
Hostess/Server
Filippi's Pizza Grotto
12.2021 - 01.2023Read More
West Hills High School
High School Diploma
Read More