Desiree Roberts
Textbehind
Essex,MD
10
years of professional experience
Results-driven Customer Service Representative with extensive experience in enhancing customer satisfaction through effective communication and problem-solving. Skilled in cultivating relationships and delivering customized solutions that foster loyalty. Proven ability to collaborate with teams and engage stakeholders in fast-paced environments while managing multiple projects efficiently.
Work History
Crew Member
2 Years 4 Months- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall service speed.
- Assisted in training new crew members on operational procedures and customer interaction techniques.
- Operated kitchen equipment efficiently, maintaining high food safety standards and quality assurance.
- Managed cash register transactions accurately, handling payments and balancing drawers at shift end.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Cashier Team Lead
1 Year 5 Months- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to ensure uninterrupted service.
- Processed both cash and card purchases and returns.
- Operated POS cash register and equipment to collect payments.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Trained and mentored new cashiers using positive techniques to enhance performance and team collaboration.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Executed opening and closing procedures for store operations. and conducted cashier drops, cash control and vault monitoring.
Chiropractic Assistant
6 Months- Educated patients on treatment plans and wellness practices, improving patient understanding and engagement.
- Coordinated communication between patients and healthcare providers, facilitating seamless care transitions.
- Assisted with patient intake and scheduling, enhancing office efficiency and patient flow.
- Maintained treatment area cleanliness and organization, ensuring compliance with health standards.
- Evaluated patient progress through regular assessments, contributing to tailored treatment adjustments and outcomes.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
Customer Service Representative
4 Years 7 Months- Responded to customer inquiries promptly and professionally. and suggestions courteously and professionally.
- Listened actively to customers, resolved concerns promptly, and escalated major issues to supervisor for further action.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Identified root causes of customer issues to effectively resolve product or service complaints.
- Contributed to team meetings to discuss project updates and strategies. and training sessions to stay informed about product updates and changes.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
High School Diploma
Skills
Customer Service
Complaint Resolution
Order Processing
Point of Sale
Staff Training
Document management
Paperwork Processing
Account Updating
Data Collection
Report Generation
Appointment Scheduling
Microsoft PowerPoint
Spreadsheets
Computer Proficiency
Office Equipment Proficiency
Cash Register Operation
Consultative Sales
Product Knowledge
Timeline
Chiropractic Assistant
Excelsia Injury Care
04.2025 - 10.2025Read More
Customer Service Representative
Textbehind
01.2022 - CurrentRead More
Cashier Team Lead
Auntie Anne's Pretzels
08.2020 - 01.2022Read More
Crew Member
McDonald's
01.2017 - 05.2019Read More
Dundalk High School
High School Diploma
Read More