Destinee Contreras
Sylmar,CA
Summary
Enthusiastic professional communicates positively with physicians, office staff and patients. Hard worker, willing to go the extra mile to complete tasks. Detail-oriented medical receptionist with several years of experience performing clerical tasks to keep the office running smoothly. Organized and meticulous individual with an outstanding phone demeanor and etiquette, paired with knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff. Proactive, with a dedication to quickly adapting to new challenges. Focused on supporting team success and achieving positive results.
Overview
7
7
years of professional experience
Work History
Patient Coordinator
Goals Plastic Surgery
Northridge, CA
09.2023 - Current
- Called patients to confirm scheduled appointments for consultations, and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Greeted and checked in patients, updating patient information in computer system.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Prepared patient charts prior to visits as well as updated records after each visit.
- Coordinated follow-up care for discharged patients and monitored progress towards recovery goals.
- Managed financial records including invoices, payments, deposits.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
Medical Receptionist
Snatched Beverly Hills
Beverly Hills, CA
04.2020 - 08.2023
- Answered telephones and directed calls to the appropriate medical staff.
- Checking voicemails, returning calls, and directing messages to nurses or NPs.
- Informed patients of financial responsibilities prior to rendering services.
- Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Assisted in preparing treatment rooms, medical charts for each patient, stocking supplies, and ensuring proper sanitation standards for each treatment room.
- Checked-in patients, when they arrived at the front desk, obtained paperwork from them prior to check-in.
- Straightened up waiting room to maintain neat and organized space.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
Pharmacy Clerk
Expert Compounding Pharmacy
Van Nuys, CA
09.2018 - 06.2020
- Processed prescription orders accurately and efficiently for customers.
- Maintained inventory levels and organized stock in the pharmacy.
- Assisted pharmacists with medication preparation and labeling tasks.
- Entered patient information into pharmacy management systems promptly.
- Ensured compliance with safety standards and pharmacy regulations daily.
- Answered phones in a courteous manner while providing excellent customer service.
- Verified accuracy of all paperwork prior to submission for processing.
- HIPAA regulations to keep the patients' records safe.
Education
High School Diploma -
Arleta High School
06-2016
Associate of Arts -
Pierce College
Woodland Hills, CASkills
- Bilingual
- Fast decision-making abilities
- Health education
- HIPAA
- Motivated team player
- Customer service
- Creativity and innovation
- Clinical and administrative support
Timeline
Patient Coordinator
Goals Plastic Surgery
09.2023 - Current
Medical Receptionist
Snatched Beverly Hills
04.2020 - 08.2023
Pharmacy Clerk
Expert Compounding Pharmacy
09.2018 - 06.2020
High School Diploma -
Arleta High School
Associate of Arts -
Pierce College