Destiney Harbin
Jefferson,GA
Summary
Dedicated and experienced customer service representative with a proven track record of resolving customer issues efficiently and enhancing overall customer satisfaction. Skilled in communication, problem solving, and conflict resolution. Committed to providing exceptional service and building positive relationships with customers.
Overview
18
18
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
Manager
Longhorn Steakhouse
10.2010 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Diamond Club High Performance Award 2016-2017
- Improved and Maintained GSS Results
Licensed Customer Service Representative
Farmers insurance
01.2018 - 04.2020
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
- Consistently met or exceeded sales goals through effective communication and product knowledge.
- Proactively identified potential issues, escalating them when necessary for prompt resolution while maintaining clear communication with affected parties.
- Promoted positive company image by consistently delivering exceptional service experiences that fostered long-term customer loyalty.
- Maintained strict compliance with industry regulations, company policies, and ethical guidelines in all aspects of customer service delivery.
Personal Banker
Oconee State Bank
02.2017 - 01.2018
- Managed 100 or More Personal and Cooperate Transactions Per Day
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Maintained and Managed Teller Funds
Team Member
Sonny's BBQ
10.2006 - 01.2009
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Contributed to positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Displayed excellent teamwork skills while working alongside fellow team members in fast-paced environment.
Education
High School Diploma -
Madison County School
Danielsville, GA 08.2006 - 05.2010
Some College (No Degree) - Human Science
Athens Technical College
Athens, GA 08.2009 - 05.2014
Skills
Team Leadership, Team Building, Staff Development, and Staff Management
Continuous Improvement
Adaptability
Operations Management, Performance Management, and Financial Management
Multitasking Abilities,Self Motivation
Adaptability and Flexibility
Customer Relationship Management (CRM)
Complex Problem-Solving
Schedule Preparation
Teamwork and Collaboration
MS Office
Sales management
Parent Of Children
Managed and supported the educational and emotional development of two children, providing a nurturing and stimulating environment., 2019, For Life
Related Experience And Training
Extra elective psychology courses for early childhood education (2009), 2009
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 30 staff members.
- Achieved top scores our through effectively helping with guest satisfaction survey.
- Diamond Club Award
- 3 Years Nursery Service at New Haven Baptist Church
- Strong interpersonal and communication skills
- Detail orientated with the ability to anticipate needs
Certification
Licensed Property and Causality Insurance Agent
Timeline
Licensed Property and Causality Insurance Agent
01-2019
Licensed Customer Service Representative
Farmers insurance
01.2018 - 04.2020
Personal Banker
Oconee State Bank
02.2017 - 01.2018
Manager
Longhorn Steakhouse
10.2010 - Current
Some College (No Degree) - Human Science
Athens Technical College
08.2009 - 05.2014
Team Member
Sonny's BBQ
10.2006 - 01.2009
High School Diploma -
Madison County School
08.2006 - 05.2010