Destiney Stone
Louisville,KY
Summary
Overview
11
11
years of professional experience
Work History
Receptionist
OrthoCincy
Louisville, KY
07.2023 - Current
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Assisted with customer requests and answered questions to improve satisfaction.
- Used EPIC System
Server/Bartender
Martins BBQ
Louisville, KY
05.2022 - 04.2023
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Cashier
Raising Cane's Restaurants
Louisville, KY
02.2014 - 05.2021
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped with purchases and signed customers up for rewards program.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
Veterinary Assistant
VCA Hospitals
Louisville, KY
01.2020 - 05.2020
- Obtained information and history from clients to maintain medical charts.
- Assisted doctors and technicians by soothing upset or frightened animals.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Assisted veterinarians in examining animals.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
Education
High School Diploma -
Fern Creek High School
Louisville, KY06-2017
Skills
- Scheduling
- Attention to Detail
- Data Entry
- Data organization
- Excellent customer service
- Patient Recordkeeping
Timeline
Receptionist
OrthoCincy
07.2023 - Current
Server/Bartender
Martins BBQ
05.2022 - 04.2023
Veterinary Assistant
VCA Hospitals
01.2020 - 05.2020
Cashier
Raising Cane's Restaurants
02.2014 - 05.2021
High School Diploma -
Fern Creek High School
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