Destini Lewis
St. Petersburg
Summary
Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.
Overview
7
7
years of professional experience
Work History
Receptionist
Aspire of Seminole
St. Petersburg
06.2023 - Current
- Ensured efficient workflow through timely typing, document filing, and necessary scanning.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Greeted visitors and provided them with assistance.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Compiled data from various sources into organized reports for management review.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted with special projects assigned by management when required.
Customer Service Manager
Private Duty
St. Petersburg
05.2018 - 01.2022
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Developed policies and procedures related to customer service operations.
- Contributed to creation of system tracking client requests from start to completion.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Monitored staff performance to ensure adherence to customer service standards.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
Some College (No Degree) -
Stepping Stones
Tampa, FLSkills
- Scheduling
- Front desk operations
- Calendar management
- Organization skills
- Multitasking and prioritization
- Document management
- Recordkeeping and bookkeeping
- Appointment scheduling
- Bookkeeping
- Mail handling
- Multi-line phone system operation
Timeline
Receptionist
Aspire of Seminole
06.2023 - Current
Customer Service Manager
Private Duty
05.2018 - 01.2022
Some College (No Degree) -
Stepping Stones