Destiny Baswell
Baldwyn,MS
Summary
I am an organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Working with the community has been the best job experience for me. I would like to continue working with the public but I would like to do it from an at home setting. I can guarantee consistency and structure in any environment provided. I am experienced with the working of a computer and POS system.
Overview
6
6
years of professional experience
Work History
Cashier
Shell Gas Station
Baldwyn, MS
07.2021 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Helped with purchases and signed customers up for rewards program.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed refunds for worn, damaged and broken merchandise.
Caretaker
Southern Healthcare Agency Inc.
Southhaven, MS
07.2020 - 10.2022
- Ensured the safety and security of all staff, visitors, and patients in the facility by patrolling the premises regularly.
- Provided assistance to disabled persons in accordance with their individual needs.
- Maintained cleanliness of facility grounds by sweeping, mopping, vacuuming, dusting, and removing trash.
- Repaired minor plumbing issues such as unclogging toilets and sinks.
- Assisted with moving furniture or other items as requested by staff members or visitors.
- Cleaned windows, walls, ceilings, carpets, floors, bathrooms, kitchens. using appropriate cleaning supplies.
- Adhered to all applicable laws and regulations pertaining to health and safety standards in the workplace.
- Developed strong working relationships with tenants through courteous customer service practices.
- Communicated with management about changes, maintenance needs and tenant issues.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Polished furniture and room accessories to keep all areas bright and fresh.
Waitress
Waffle House Restaurant
Tupelo, OK
11.2019 - 03.2020
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Performed basic math calculations when computing bills for customers' meals.
- Organized take-out orders efficiently according to customer requests.
- Participated in team meetings to discuss new menu items or changes in policy.
- Provided accurate change for cash transactions using a cash register system.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Customer Service Team Lead
Mooreville pizza
Mooreville, Mississippi
06.2024 - Current
- Led customer service team to enhance client satisfaction and streamline operations.
- Trained new staff on service procedures and company policies effectively.
- Resolved customer complaints by providing timely and effective solutions.
- Coordinated communication between kitchen staff and front-of-house team smoothly.
- Trained new team members on proper service methods and evaluated service delivery
- Escalated issues to correct individuals when typical procedures did not achieve resolution.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Analyzed customer feedback data to identify areas of improvement.
- Volunteered to handle complaints and issues for manager during busy time periods.
- Encouraged a positive and productive work environment among team members.
- Closed the store if necessary. (Key holder)
- Accepted and processed credit and cash payments, making correct change from cash register drawer.
- Established company policies regarding management of daily cash totals and security during busy times.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Verified customer age requirement for alcohol or tobacco purchases.
- Counted and balanced cashier drawers.
- Answered phone calls to assist customers with questions and orders.
Education
High School Diploma -
Itawamba Agricultural High School
Fulton, MS05-2017
Some College (No Degree) -
Itawamba Community College
Fulton, MSSome College (No Degree) -
Northeast Community College
Booneville, MSSkills
- Customer Assistance
- ID Verification
- Payment Processing
- Returns Processing
Timeline
Customer Service Team Lead
Mooreville pizza
06.2024 - Current
Cashier
Shell Gas Station
07.2021 - Current
Caretaker
Southern Healthcare Agency Inc.
07.2020 - 10.2022
Waitress
Waffle House Restaurant
11.2019 - 03.2020
High School Diploma -
Itawamba Agricultural High School
Some College (No Degree) -
Itawamba Community College
Some College (No Degree) -
Northeast Community College