Destiny Brown

• Greet patients and visitors warmly in person and over the phone
• Schedule, confirm, and manage patient appointments using electronic health records (EHR) system
• Verify insurance coverage and collect necessary documentation and co-pays
• Maintain patient confidentiality and comply with HIPAA regulations
• Check-in and check-out patients efficiently and accurately
• Maintain a clean and organized reception area
• Communicate effectively with medical staff regarding patient needs or delays
• Answer phones, triage calls, and route messages appropriately
• Assist with administrative duties such as faxing, scanning, and filing medical documents

• Supported the development and execution of age-appropriate lesson plans and activities, enhancing children's

learning experiences.

• Supervised both indoor and outdoor play, fostering physical activity and encouraging social interaction among

children.

• Assisted in meal preparation and feeding, ensuring cleanliness and order during mealtimes.

• Collaborated with staff to maintain a clean, organized classroom, and accurately recorded attendance, incidents,

and children's milestones.

• Delivered high-quality customer service by greeting and assisting customers in a professional manner, ensuring apositive shopping experience.
• Processed transactions accurately and efficiently using the point-of-sale system, contributing to smooth andeffective store operations.
• Addressed customer complaints and concerns promptly, utilizing product knowledge to resolve issues and enhancecustomer satisfaction.
• Calculated pricing, applied discounts, and collected payments to process transactions.
• Greeted customers upon entering the store and provided assistance.
• Handled returns and exchanges according to company policies.
• Assisted with scheduling shifts and assigning tasks to team members.
• Trained and supervised new shift personnel on proper safety protocols.
• Provided customer service by responding to inquiries and resolving customer complaints.
• Maintained a neat, organized and clean workspace for employees.

• Facilitated the distribution of prescriptions to patients, ensuring accuracy and compliance with safety standards.

• Assisted in the preparation of compounded medications under pharmacist supervision, contributing to precise and

safe medication handling.

• Conducted routine maintenance on pharmacy equipment, enhancing operational efficiency and reliability.

• Counseled patients on proper medication usage and potential side effects.
• Maintained accurate inventory levels of all drugs stored in pharmacy.
• Assisted pharmacists in filling prescriptions, counting pills and labeling bottles.