Destiny Brown
CrissLawGroup PLLC
Grand Prairie,TX
7
years of professional experience
Resourceful professional with a Bachelor’s Degree in Criminal Justice and expertise in customer service and communication. Skilled in managing multiple responsibilities, handling confidential information, and utilizing digital platforms for effective communication. Seeking a remote Customer Service, Customer Support, Administrative, or Call Center position to enhance customer experience through strong organizational skills.
Work History
Administrative Assistant
- Managed scheduling and calendar organization for meetings, events, and appointments for staff and members.
- Coordinated daily administrative tasks to ensure smooth operations and effective communication within the team.
- Implemented process improvements that reduced clerical errors and increased workflow efficiency in document handling.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Conducted legal research to support case preparation and assist attorneys in strategy development.
- Managed case files and maintained organized records for efficient information retrieval.
- Coordinated communication between clients and attorneys, facilitating clear understanding of case progress.
Remote Compliance Assistant
1 Year 8 Months- Monitored changes in legislation, advising management on potential impacts to operations and compliance strategies.
- Supported internal audit initiatives, ensuring company alignment with industry standards and best practices.
- Collaborated with cross-functional teams to develop and implement compliance training programs.
- Assisted in the preparation of regulatory reports, enhancing accuracy and timeliness of submissions.
- Developed comprehensive documentation for compliance procedures, ensuring clarity and accessibility for team members.
- Assisted in the development of compliance policies for better adherence to regulatory requirements.
Remote Customer Service Representative
2 Years 1 Month- Resolved customer inquiries efficiently via phone, email, and in-person interactions.
- Assisted passengers with itinerary changes and onboard services to enhance overall experience.
- Utilized CRM software to track customer feedback and improve service delivery.
- Resolved routine customer concerns while maintaining a calm and professional approach.
- Worked independently while maintaining productivity and meeting daily responsibilities.
Front Desk Receptionist
2 Years- Welcomed customers and provided assistance with questions and service needs.
- Processed transactions and maintained accurate customer information.
- Handled multiple responsibilities in a fast-paced environment.
- Addressed customer concerns and worked to provide positive resolutions.
- Maintained an organized and professional work environment.
- Managed scheduling and calendar organization for staff and member meetings, events, and appointments to optimize time management.
- Assisted in creating and maintaining accurate records of member accounts and transactions using club management software.
- Developed efficient filing systems to improve document retrieval and support organizational efficiency.
- Communicated effectively with customers and coworkers.
- Addressed customer concerns and worked to provide positive resolutions.
Education
Bachelor of Science - Criminal Justice
Skills
Office management
Phone and email communication
Microsoft 365
CRM
Record keeping
Microsoft 365
Client relations
Time Management
Documentation and recordkeeping
Attention to Detail
Problem solving
Confidential handling
Remote work
Virtual Collaboration
Computer & Internet Proficiency
Timeline
Administrative Assistant
CrissLawGroup PLLC
08.2026 - CurrentRead More
Remote Compliance Assistant
Nrpgroup
12.2023 - 08.2025Read More
Remote Customer Service Representative
Norwegian Cruise Line
10.2021 - 11.2023Read More
Front Desk Receptionist
Wichita Falls Country Club
09.2019 - 09.2021Read More
Midwestern State University
Bachelor of Science from Criminal Justice
Read More