DESTINY CASSON
Houston,TX
Summary
Sales Associate with a knack for enhancing customer satisfaction through strategic upselling and detailed product knowledge. Demonstrates strong communication and problem-solving skills, contributing to efficient service and team collaboration. Aspires to leverage these strengths in a Quality Assurance role while pursuing a degree in criminal justice.
Efficient professional in data management, renowned for productivity and the ability to complete tasks swiftly. Possess specialized skills in accurate data entry, database management, and error detection and correction. Excel at time management, adaptability, and communication, ensuring seamless workflow and team collaboration.
Experienced data entry clerk with several years of success developing and maintaining databases. Certified in 10-key coupled with exceptional talents in creating organizational and filing systems. Resourceful and meticulous individual with reputation for improving office productivity.
Overview
4
4
years of professional experience
Work History
Data Entry Clerk
Teleperformance
Houston, TX
01.2024 - Current
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Organized files according to established procedures for easy retrieval later on.
- Maintained updated knowledge of industry trends related to data entry operations.
- Analyzed and processed current data records to provide detailed reports.
- Discussed project scope and objectives with supervisors to understand particular data needs and develop input guidelines maximizing database impact while excluding irrelevant data.
- Maintained confidentiality of sensitive information.
- Recovered missing data and resolved statistical inconsistencies by communicating with source authors.
Administrative Assistant
Memorial Hermann
Houston , TX
05.2021 - 08.2022
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Drove customer feedback to deliver information to management for corrective action.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Processed invoices for payment using accounting software applications.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Maintained inventory of office supplies and placed orders when necessary.
Sales Associate
Footlocker.com Inc.
Houston, TX
06.2021 - 08.2021
- Utilized upselling techniques to increase sales and meet targets.
- Handled customer inquiries via phone, providing detailed product information
- Maintained up-to-date knowledge of store merchandise and policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Attended weekly team meetings to review performance goals and objectives.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Ensured accuracy in order preparation, contributing to efficient service
- Maintained cleanliness in service areas, supporting team efficiency
- Processed transactions promptly, ensuring a smooth customer experience
- Drove sales through consultative approach and product knowledge, consistently achieving upselling targets while maintaining exceptional customer service standards
Education
Bachelor of Science - Criminal Justice
Houston Community College
Houston, TX08-2026
BACHELORS IN NURSING -
Lamar University
Houston08.2023
ASSOCIATE IN APPLIED SCIENCE - CRIMINAL JUSTICE
Institute of criminology
Skills
- Sales
- Customer Service
- Communication
- Problem Solving
- Time Management
- Inventory Management
- Cash Handling
- Microsoft Access
- Team Collaboration
- Strategic Planning
- Quality Assurance
- Presentation Skills
- Lead Generation
- Sales Strategy
- Certified in 10-key
- Error identification
- Document processing
- Administrative support specialist
- Collecting information
- Proofreading
- Data transcription
- Professional and mature
- Adaptability and flexibility
- Customer relationship management
- Workflow management
- Critical thinker
- Customer Service-oriented
- Word processing
- Data organization
- Confidentiality maintenance
- Data entry
- Basic math
- Resourceful
- Keyboarding speed
- Database management
- Quality assurance
Accomplishments
- Routinely helped as many as 25 customers each day in a high-volume retail outlet.
- Effective Communication - Followed up and kept track of expected orders.
Languages
English, Native
Timeline
Data Entry Clerk
Teleperformance
01.2024 - Current
Sales Associate
Footlocker.com Inc.
06.2021 - 08.2021
Administrative Assistant
Memorial Hermann
05.2021 - 08.2022
Bachelor of Science - Criminal Justice
Houston Community College
BACHELORS IN NURSING -
Lamar University
ASSOCIATE IN APPLIED SCIENCE - CRIMINAL JUSTICE
Institute of criminology