Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

Destiny Colon

Surpass Chemical Co.
1
Certification
14
years of professional experience

Results-driven individual with experience in customer relations and team leadership. Skilled in managing high-volume inquiries and training new staff. Aiming to leverage expertise to enhance client satisfaction and operational efficiency.

Work History

Administrative Assistant

6 Months
Surpass Chemical Co. | 02.2026 - Current
  • Managed document preparation and maintained filing systems for efficient access.
  • Answered multi-line phone system and routing calls.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Patient Care Technician/Medical Secretary

2 Years
St Peters Hospital | 02.2024 - 02.2026
  • Monitored patient vital signs and reported to nursing staff.
  • Maintained cleanliness and organization of patient areas and equipment.
  • Documented patient care activities accurately in electronic health records.
  • Supported onboarding processes by preparing orientation materials for new hires.

Call Center Team Lead

5 Years 8 Months
Renewal By Anderson | 06.2018 - 02.2024
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Managed high-volume customer interactions using CRM systems to track service requests and resolutions.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Home Health Aide

6 Years 2 Months
All Metro Health Care Agency | 04.2012 - 06.2018
  • Assisted clients with daily living activities, promoting comfort and safety in home environments.
  • Monitored patient health status, reporting changes to healthcare professionals.
  • Provided companionship and emotional support, enhancing overall quality of life for clients.

Education

Associate - Paralegal Studies

Bryant & Stratton College | Albany, NY | 12.2026

Associate of Science - Health Information Management & Technology

Hudson Valley Community College | Troy, NY | 05.2022
  • Phi Theta Kappa Member

Skills

Document management
Data entry
Communication
Time management
Assistance with daily living
Team player

Certification

  • First Aid
  • Basic Life Support

Timeline

Administrative Assistant

Surpass Chemical Co.
02.2026 - CurrentRead More

Patient Care Technician/Medical Secretary

St Peters Hospital
02.2024 - 02.2026Read More

Call Center Team Lead

Renewal By Anderson
06.2018 - 02.2024Read More

Home Health Aide

All Metro Health Care Agency
04.2012 - 06.2018Read More

Bryant & Stratton College

Associate from Paralegal Studies
Read More

Hudson Valley Community College

Associate of Science from Health Information Management & Technology
Read More
Destiny Colon