Results-driven individual with experience in customer relations and team leadership. Skilled in managing high-volume inquiries and training new staff. Aiming to leverage expertise to enhance client satisfaction and operational efficiency.
Work History
Administrative Assistant
6 Months
Surpass Chemical Co. | 02.2026 - Current
Managed document preparation and maintained filing systems for efficient access.
Answered multi-line phone system and routing calls.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Patient Care Technician/Medical Secretary
2 Years
St Peters Hospital | 02.2024 - 02.2026
Monitored patient vital signs and reported to nursing staff.
Maintained cleanliness and organization of patient areas and equipment.
Documented patient care activities accurately in electronic health records.
Supported onboarding processes by preparing orientation materials for new hires.
Call Center Team Lead
5 Years 8 Months
Renewal By Anderson | 06.2018 - 02.2024
Resolved customer inquiries and issues through effective communication and problem-solving techniques.
Managed high-volume customer interactions using CRM systems to track service requests and resolutions.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Home Health Aide
6 Years 2 Months
All Metro Health Care Agency | 04.2012 - 06.2018
Assisted clients with daily living activities, promoting comfort and safety in home environments.
Monitored patient health status, reporting changes to healthcare professionals.
Provided companionship and emotional support, enhancing overall quality of life for clients.
Education
Associate - Paralegal Studies
Bryant & Stratton College | Albany, NY | 12.2026
Associate of Science - Health Information Management & Technology
Hudson Valley Community College | Troy, NY | 05.2022
Phi Theta Kappa Member
Skills
Document management
Data entry
Communication
Time management
Assistance with daily living
Team player
Certification
First Aid
Basic Life Support
Timeline
Administrative Assistant
Surpass Chemical Co.
02.2026 - CurrentRead More
Patient Care Technician/Medical Secretary
St Peters Hospital
02.2024 - 02.2026Read More
Call Center Team Lead
Renewal By Anderson
06.2018 - 02.2024Read More
Home Health Aide
All Metro Health Care Agency
04.2012 - 06.2018Read More
Bryant & Stratton College
Associate from Paralegal Studies
Read More
Hudson Valley Community College
Associate of Science from Health Information Management & Technology