Destiny Green
Chicago,IL
Summary
.A dynamic and customer-focused professional, I possess extensive experience from my time at Dick's Sporting Goods. I have a proven track record in customer relations and cash handling, consistently providing exceptional service. My strong collaboration skills and effective time management contribute to a positive store atmosphere, fostering relationship building and driving repeat business through successful problem resolution.
Overview
5
5
years of professional experience
Work History
Guest Service Representative
United Center, At Your Service
06.2024 - 04.2025
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
Cashier
Dicks Sporting Goods Distribution Center
Chicago, IL
01.2022 - 01.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Intern
Lurie Children's Hospital
Chicago, IL
06.2024 - 06.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Participated in planning and execution of community outreach programs, strengthening community relations.
Cashier
McDonald's
Chicago, IL
04.2020 - 01.2023
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Western Illinois University
Macomb, ILSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Customer service excellence
- Money handling
- Customer relations
- Cash register operation
Timeline
Guest Service Representative
United Center, At Your Service
06.2024 - 04.2025
Intern
Lurie Children's Hospital
06.2024 - 06.2024
Cashier
Dicks Sporting Goods Distribution Center
01.2022 - 01.2025
Cashier
McDonald's
04.2020 - 01.2023
Western Illinois University