Destiny Higgins
Jackson,MI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Clinical Service Representative
Henry Ford Health System
03.2023 - 07.2024
- Aided in the implementation of new technology platforms for streamlined record-keeping and enhanced data analysis capabilities.
- Delivered high-quality care while maintaining patient safety and satisfaction
- Ensured strict adherence to confidentiality protocols, safeguarding sensitive patient information at all times.
Assistant Manager
Liberty Tax and Loans
10.2021 - 01.2022
- Improved customer satisfaction by resolving complaints promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Outreach Phlebotomy
Sparrow Laboratories
05.2021 - 07.2021
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Improved overall lab operations through meticulous record-keeping of patient demographics, test requests, and specimen data.
Monitor Tech
Henry Ford Health System
11.2019 - 04.2021
- I have a proven track record of delivering high-quality care while maintaining patient safety and satisfaction
- Facilitated safer workplace environment, identifying and addressing potential safety risks.
- Streamlined data collection processes to support accurate and timely reporting.
Education
GED -
Michigan Department of Education
Jackson, MI08-2020
Skills
- Customer service
- Vital signs measurement
- Microsoft Office Suite
- HIPAA compliance
- Data entry
- Call center experience
- Quality control
- Patient care
Timeline
Clinical Service Representative
Henry Ford Health System
03.2023 - 07.2024
Assistant Manager
Liberty Tax and Loans
10.2021 - 01.2022
Outreach Phlebotomy
Sparrow Laboratories
05.2021 - 07.2021
Monitor Tech
Henry Ford Health System
11.2019 - 04.2021
GED -
Michigan Department of Education
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