Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destiny Higgins

Jackson,MI

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Clinical Service Representative

Henry Ford Health System
03.2023 - 07.2024
  • Aided in the implementation of new technology platforms for streamlined record-keeping and enhanced data analysis capabilities.
  • Delivered high-quality care while maintaining patient safety and satisfaction
  • Ensured strict adherence to confidentiality protocols, safeguarding sensitive patient information at all times.

Assistant Manager

Liberty Tax and Loans
10.2021 - 01.2022
  • Improved customer satisfaction by resolving complaints promptly.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Outreach Phlebotomy

Sparrow Laboratories
05.2021 - 07.2021
  • Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Improved overall lab operations through meticulous record-keeping of patient demographics, test requests, and specimen data.

Monitor Tech

Henry Ford Health System
11.2019 - 04.2021
  • I have a proven track record of delivering high-quality care while maintaining patient safety and satisfaction
  • Facilitated safer workplace environment, identifying and addressing potential safety risks.
  • Streamlined data collection processes to support accurate and timely reporting.

Education

GED -

Michigan Department of Education
Jackson, MI
08-2020

Skills

  • Customer service
  • Vital signs measurement
  • Microsoft Office Suite
  • HIPAA compliance
  • Data entry
  • Call center experience
  • Quality control
  • Patient care

Timeline

Clinical Service Representative

Henry Ford Health System
03.2023 - 07.2024

Assistant Manager

Liberty Tax and Loans
10.2021 - 01.2022

Outreach Phlebotomy

Sparrow Laboratories
05.2021 - 07.2021

Monitor Tech

Henry Ford Health System
11.2019 - 04.2021

GED -

Michigan Department of Education

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Destiny Higgins